Carisa L

ABSA Allowed *****ulent RD Daly Incorporated / RDL Incorporated DebiCheck Debit After Cancellation Confirmation

I am extremely disappointed with ABSA’s handling of what is clearly a *****-related DebiCheck matter. At the end of March 2026, I received an SMS claiming that I owed ABSA R4000 relating to an old eWallet transaction from 2025. The message referred to a number I did not recognise and stated that the amount needed to be refunded. I ignored the SMS because I believed it was a ****. Shortly afterwards, I started receiving calls from a mobile number. A lady advised that they were “working with ABSA” as debt collectors and needed to recover the R4000 on behalf of ABSA. She stated that they would either debit my account or arrange a payment plan and that I needed to authorise a debit order for 1 May 2026. A week later, I received another call asking why I had not yet authorised the debit order. After conducting my own investigation, I realised this appeared to be a ***** attempt. When I reviewed the debit order details, I discovered that the mandate was not for a once-off R4000 refund as explained over the phone, but rather a recurring MONTHLY debit order of R4000 under the reference “RERLD”. The company involved is: RD Daly Incorporated / RDL Incorporated This was alarming because: I have never entered into any agreement with this company I have never taken credit or services from them They claimed to be collecting on behalf of ABSA I cannot properly contact or verify them I immediately declined the request and reported the matter to ABSA through their *****/debit order channels. ABSA later sent me an SMS confirming that the DebiCheck debit order had been successfully cancelled. Despite this cancellation confirmation, on 02 May 2026 ABSA still allowed R4000 to be debited from my account with the following reference: DC TRACK INTERNATION RELD ABSA1052716393260430 I then contacted ABSA again, only to be told that because this is a DebiCheck mandate, I must resolve the issue directly with the “creditor”. This response is unacceptable because: This is not a normal debit order dispute The debit order was already cancelled The matter involves suspected ***** and unauthorised mandate creation The so-called creditor claimed to be acting on behalf of ABSA ABSA has not explained how the debit was processed after cancellation confirmation.