RH
Ruan H
Active since Aug 2020
3
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3 reviews14 months ago
Disappointed with the Salomon Sense Ride 5 and Customer Service
I purchased the Salomon Sense Ride 5 trail running shoes, expecting them to live up to their reputation as a versatile option for both ultras and shorter distances. However, within the first 5km, I developed painful blisters—something that shouldn’t happen with a shoe designed for long-distance running. As an experienced ultra runner, I know how to choose the right shoe size and wear proper socks to prevent blisters. This was not an issue of poor fit or sock choice—there’s something fundamentally wrong with the design or materials of this shoe. When I reached out to customer service to request an exchange, I received slow and unhelpful responses. It took weeks to hear back, and even then, I was repeatedly told to “read the terms and conditions” and that the issue must be my fit or socks. Attempts to contact them via phone and email were ignored. A shoe marketed for everyday and ultra-distance running should not cause discomfort so quickly. And when a customer has a legitimate issue, the brand should be willing to assist. Unfortunately, both the product and the after-sales service have been disappointing.
0 replies
69 months ago
Don't shop at this store
Absolutely horrible service! They have stock on the floor, but say they cant sell it. They have stock in their warehouses but say if there is only 3 on the system, they can sell it or find it . The floor staff is not very helpfull. Shocking!!!!
0 replies
69 months ago
Horrible place to shop
Absolutely horrible service! They have stock on the floor, but say they cant sell it. They dont have stock in their warehouses either. The floor salesman was so rude, Scott, you must have the most Terrible customer service in the world. I will not be back there. Shocking!!!!
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1 Star
3 (100%)