RF
Ruche F
Active since Jun 2009
3
Reviews
0
Industries
Reviews
3 reviews66 months ago
Great customer service
Excellent service received from this company, especially Ray who handled my inquiry. Logged a query about the best product for my needs online via the "Ask us" option. Within 5 min Ray phoned back, discussed the options and recommended the best products for the setup I have at home. Next day I receive an sms to say all the items have been received and they pre-populated my order, all I had to do was type in the delivery address and pay. 2 days later the product was delivered. Wish all interactions could be so seamless.
56 replies
69 months ago
No package received, no response from Loot
Loot does not know what the words "customer service" means. I ordered a package on 13 July with the expected late delivery date being 5 Aug. (Order number XGJP-283-B200) On 4 Aug I received an email to inform me that the parcel has been shipped. By the afternoon of 6 Aug I had still not received my parcel. Phone the call center but the automated voice says that they only respond via email or on Facebook and Twitter. Sent emails. Sent messages on Messenger for Facebook. Sent messages on Twitter. Only received one reply on Messenger stating - "Hi there, apologies about this. We are following up with our courier company and will revert back shortly. Thanks for your patience!" Needless to say I have received no feedback. So much for reverting back shortly. It was an expensive parcel (R1 129) and all my follow up messages, emails etc have been met with absolute silence. No replies. No help. And I am helpless to do anything or speak to anyone. The Twitter team who got praise by one Hello Peter user has not deigned to reply. I have no idea what else to do. I've never been so thoroughly ignored by a company before and I've done nothing wrong on my side except follow up on my order :(
0 replies
79 months ago
Webafrica - Worst customer experience ever
Worst experience ever. They have made my life miserable and cost me so much money. Here is the flow of events: 1 On 19 September I requested Fibre and was told I would be contacted in 7 days. I wasn't. 2. On 2 October I got upset because I was supposed to be working from home from that date with Fibre I was told I would have by then. 3. On that same day customer support informed me that there was no Fibre in my area and that they would continue to cancel my Fibre order. (Carla sent that message, I have proof of all emails) I though great, it is cancelled, Meanwhile I had come right with Mweb on that same day who sorted everything out very quickly. 4. 5 days later on 7 October I just receive an email to say well, hello, your order has been reactivated. I immediately replied to that email saying that I no longer want it since I came right with Mweb. I received no reply (proof attached) 5. On 8 October I suddenly get an invoice and am told my router is on its way. Due to this Openserve cancelled my order with Mweb and now I am no closer to having fibre than I was at the beginning. 6. I called the Customer hotline on 9 October only to be told that only billing can help me and was then left on the line for 8 minutes without anyone helping. I hung up because I can't waste even more money to wait for someone to answer. All my support tickets have also been unanswered. All I want is for Webafrica to cancel everything so I can go forward with Mweb . You would think that would be simple since they supposedly cancelled my order on 2 October already?!
0 replies
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5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
2 (66.66666666666667%)