Kayla M

Poor operations within the business.

I ordered last week a medium box of fruit and veg. I received a msg at 11am that the parcel had been collected. Time was going on and i needed to leave in afternoon, When i called to find out what time i could expect the delivery i was told 20 min which ended up being an 3 hour delay. They sent the dispatch msg at 11am and i only received the parcel at 3pm .I was very surprised the parcel was delivered in toyota with windows down on hot afternoon's day. The brown bags were completely soggy and the box was humid. The fruit and veg was not the freshest. I also received different items to what the website listed. On the website it says it eliminates the cold chain by picking goods and delivery immediately which was not the case with my delivery , the fresh fruit and veg was sitting in a hot car for hours before deliveried to my door. I informed the owner and to my surprise his not even aware of the vehicles that are being used to transport the fresh goods. It says they aim to be plastic free but i still received 60 % of my goods in plastic. Its good concept but they need to work on operational capabilities.