AM
Aletta M
Active since Sep 2020
17
Reviews
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Reviews
17 reviews2 months ago
Exceptional Service from Sam at OUTsurance
I would like to express my sincere appreciation to Sam from OUTsurance for the outstanding service I received. From the beginning of my claim process, Sam was professional, patient, and consistently supportive. He went the extra mile to ensure that my vehicle repairs were handled properly and personally followed up with Nissan regarding the stabiliser bar issue until it was fully resolved. Although the delay and back-and-forth during the process were quite stressful, Sam remained calm, reassuring, and proactive throughout. His constant communication and dedication truly stood out. He kept me informed at every stage and made sure I was never left uncertain, which made a very challenging situation much easier to handle. I have now collected my car and I am finally stress-free. I am extremely grateful for the effort, persistence, and professionalism he demonstrated. Thank you, Sam, for your exceptional service and commitment to your clients. OUTsurance is fortunate to have someone like you on their team. Kind regards, Aletta Molapo
56 replies
2 months ago
Contradictory Information and Months-Long Delay for Nissan Magnite Stabiliser Part
I am writing to formally complain about the ongoing delay in receiving a stabiliser part for my Nissan Magnite. I have been waiting for months with no resolution, and the lack of progress has caused me severe stress, financial uncer*****y, and growing concerns about my safety. I have repeatedly been told by Nissan South Africa that the part is unavailable, with no clear timeline for when it will arrive. Meanwhile, OUTsurance is considering closing the claim ticket because the dealership that repaired the vehicle needs to be paid. I am extremely worried about what will happen if the ticket is closed — who will pay for the stabiliser part once it becomes available, and who will ensure that my car is properly repaired. This situation leaves me driving a vehicle that feels unstable at times and causes me constant anxiety about whether it is safe to use. I am still paying for this car, yet I do not have peace of mind when driving it, fearing that it could break down or cause an accident because of the missing part. The emotional toll of this experience has been devastating. The prolonged uncer*****y and lack of clear communication have significantly affected my mental and physical well-being. No customer should have to endure months of distress over a vehicle that is supposed to provide reliability and safety. I am also disappointed by the lack of transparency and communication between Nissan and OUTsurance. Are these two parties actively engaging with one another to resolve this matter? As the customer, I feel caught in the middle while my case drags on indefinitely. What makes this situation even more concerning is the contradictory information I have received. Nissan South Africa advised me to contact Nissan Randburg, who allegedly confirmed that they had the stabiliser part in stock. However, when Nissan Springs contacted Nissan Randburg to arrange the part, the dealership then stated that they do not in fact have it. This conflicting communication only adds to the frustration and leaves me with no confidence that my matter is being handled properly. I find it unacceptable that a vehicle is sold in South Africa when critical parts are apparently unavailable for extended periods. Customers should not be left in situations like this with no accountability or urgency shown. I urgently request:• A clear written update on when the stabiliser part will be available• Confirmation of whether the vehicle is safe to drive in its current condition• Assurance that the OUTsurance claim will remain open until the repair is fully completed• Direct communication between Nissan and OUTsurance to resolve payment and repair issues• A concrete plan to bring this matter to final resolution I have been patient for months, but this situation is no longer sustainable. I need a definite way forward, as I am currently driving a vehicle that does not feel stable and I cannot continue in this state of uncer*****y. I am asking Nissan South Africa to take responsibility and treat this matter with the seriousness it deserves. This distress has caused me a lot of pain which lead me to end up in hospital for a full week due to depression and self harm for paying something I am not enjoying. May I please also have a written email on this matter. Nolwazi from Nissan SA has been a great help but I also think I am not happy with the back and forth I’m facing. Case number: 01123303
56 replies
7 months ago
Confused client
I’m really failing to understand how OUTsurance works. The client becomes the middle person running around between Nissan, the panel beaters and OUTsurance to get answers. What I know is that insurance is suppose to ease the clients mind from panic and stress but for me I’m running around trying to get my car fixed. The pain of being carless and using Ubers is extremely expensive. What should I do now? Continue calling Nissan and get answers for you guys? At 1st I was advised to book the car into Nissan which I did, now the car is there, I’m suppose to keep on calling Nissan so you guys can start working on the car. The pain I’m going through is unbelievable and I hope your other clients are not treated like this
0 replies
7 months ago
Unhappy
Good afternoon Currently you are in communication with OUTsurance regarding my car. I tried contacting you but I am unable to go through. May I please have clear answers on my car alerts. I am busy paying for a car I can’t even drive. Kw16RX GP. When will I have answers? When will I be able to drive my car again because Ubers are costing me alot.
106 replies
7 months ago
OUTsurance lies
I thought by now I would be writing a good review but unfortunately not. All OUTsurance is good at is saying SORRY. I still do not have my car, I still do not have answers I was told Tuesday the 16th it’s going for inspection and wow today is Friday I’m still carless. I asked to speak to the manager, well she called but she couldn’t give me answers. And I bet who ever will respond will say sorry 😔. All OUTSURANCE HAS BEEN DOING SINCE MY ACCIDENT IS Apologising. All I want is my car so I can go back to work. Ubers are expensive
159 replies
7 months ago
Distressed client
It breaks my heart writing this review 😭😭😭 all these years I’ve been with OUTsurance I’ve never had such a huge issue and finding myself stressed and crying. I was in an accident, paid my access in full but my car is just sitting at mini maxi gathering dust because OUTsurance keeps on rejecting my WARNING SIGNS FROM THE ACCIDENT GETTING FIXED. Are they trying to say I should drive my car as it is so I can get in another accident and maybe die from the warning signs which are popping out plus pay access again. I am not getting straight answers from what is suppose to happen now. This whole thing is affecting my finances as well because I have to use uber daily to get to work, which cost me R400/700 a day. How will I ever trust OUTsurance again
212 replies
12 months ago
Heart broken client
It really breaks my heart to write this. I bought a Nissan magnite but I have never enjoyed the feeling of owning it. When I first bought it a week later it had door knot issues. Second the window started acting up 3rd door rubbers started giving m issues and it fell off. 4th window is acting up again 5th the strip next to the window is now lifting on the other door. 6th I took my car for service Friday and the next day I got an error that says check anti pollution system. What is next? Why sell me a car that I can’t even enjoy. Nissan east rand mall knows all about my issues but no one has given me feedback on how we can solve all these issues. I bought my car from them so I need answers on why I was sold a faulty car
58 replies
14 months ago
Unhappy client
I bought a Nissan magnite and ever since I bought this car I have not been happy. There are always issues. Yes the staff is very nice and always helpful but having to go back to a store to get something fixed every-time hurts. I spoke to the manager today and he said I can pop in anytime to fix the current window issue I’m facing AGAIN. Why sell me a car which always have issues? What will be next? My car is not even 1 year 5 months old but how many times have I been to Nissan to get something fixed? I really need answers to why you sold me a car that is falling apart
0 replies
16 months ago
Cash crusaders Tsakane mall i am disappointed
I am very disappointed with the staff because closing time states 6pm but I arrived at the store 12min before 6pm and doors were closed with no customers inside. One staff member was outside with a friend and the others inside. I asked and showed them what the time states at the door and all I got was a bad look from the guy. Please change your times if you do not close at 6pm
0 replies
21 months ago
Terrible pizza
I am so disappointed with the triple decker I bought at debonairs Elspark. I even felt like vomiting after the one slice I had. That’s how bad the pizza was. It was wet, only few slices had meat and the sad part is I didn’t even get to enjoy my meal I had to throw it away 😭 it felt like I threw my money away. Even a kid who loves pizza wouldn’t have eaten the pizza I received yesterday.
0 replies
Review Distribution
5 Star
2 (11.764705882352942%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
15 (88.23529411764706%)