DL
Dineo L
Active since Oct 2020
12
Reviews
0
Industries
Reviews
12 reviews2 months ago
Re registration
Hello, I would like to request assistance with re-registering my daughter for Term 2. I have been trying throughout the day, but I keep being redirected to a bot. I did receive responses from the finance and admin teams; however, they do not clearly indicate the next steps. I would really appreciate guidance, as I would like my daughter to resume her studies this week. I would also like to add that I previously communicated that she was unable to start her online studies in January. However, I have since been informed that my account is still handed over. This is confusing, as I was earlier told that the account in question did not belong to me, but to someone else with the same name.
3 replies
3 months ago
Paid Off My Car in September 2025 but Still Haven’t Received My NaTIS Document
I settled my vehicle finance with MFC in September last year, and I was informed that my NaTIS document would be processed and sent to me. It has now been several months, and I still have not received my NaTIS document. I have been patiently waiting and expected the process to take a reasonable amount of time, but this delay is unacceptable. The NaTIS document is extremely important as it proves ownership of the vehicle, and without it I am unable to proceed with any ownership-related processes. I would appreciate it if MFC could urgently investigate this matter and provide me with my NaTIS document as soon as possible, or at the very least provide a clear update on the status and expected timeline. I look forward to a prompt resolution.
0 replies
4 months ago
Lifetime Guarantee Not Honoured
With the assistance of the Consumer Goods and Services Ombudsman, I managed to have my Le Morgan pot lid knobs repaired last year. However, less than six months later, the lid knob has broken again. These pots have never been dropped or mishandled. The knob came off while the pot was simply on the stove during normal use. I contacted Le Morgan to report the issue, only to be told that I must pay a R300 fee for the lid to be collected and repaired. This is extremely disappointing, especially considering that when I purchased these pots, I was promised a lifetime guarantee. Being asked to pay for repairs on a recurring manufacturing defect contradicts that promise and feels misleading. At this point, I have lost confidence in the quality and durability of this product. I no longer wish to have the item repaired. I am requesting that Le Morgan collect the pots and provide a full refund of R15,499.00. I trust that this matter will be resolved fairly and in line with consumer protection standards.
1 reply
8 months ago
Order Marked as Delivered but Not Received
I placed an order with Truworths on 26 September, with an expected delivery date of 7 October. On 8 October, I received an email stating that my order had been delivered, which is not true. I immediately contacted customer care and was told that the courier attempted delivery twice but “could not gain access.” This is hard to believe, as I’ve ordered from Truworths multiple times before and never had any delivery issues. Furthermore, I never received any call or notification from the courier to inform me that they were attempting delivery. It already took two weeks for this order to be processed, and now I’m being told that an investigation will only start tomorrow. This level of service is extremely disappointing, and I hope Truworths resolves this matter urgently.
0 replies
9 months ago
Bad experience
I regret buying from Le Morgan. I purchased my pots 2 years ago, and within that short time, 3 of the lids have broken knobs. I was shocked to be told I need to pay for them to be fixed or replaced. Where is the 'lifetime guarantee' that was promised? This is very disappointing and feels like false advertising. I would not recommend them to anyone.
1 reply
19 months ago
2 pot
I submitted a withdrawal request from my 2-Pot Savings account on September 19th, with an estimated completion date of October 11th. As of today, November 11th, I have not received the funds nor any updates on the status of my request. Could you please provide an update on this matter?
2 replies
27 months ago
Max Investments
Last year, I opened an Old Mutual Max Investments account, and since then, regular debits have been deducted from my account every month without fail. Today, as I logged into MyOldMutual to review my premiums and policy details, I couldn't locate the investment account I opened last year. It seems to be missing from my online profile. I would greatly appreciate it if you could look into this matter and provide me with assistance in locating my investment account on the MyOldMutual platform. I have been trying to call but I would be put on hold.
1 reply
34 months ago
Bad service and very unreliable,
Bad service and very unreliable, I’ve placed an order of a couch on June 23rd. As of today, August 5th, I have not yet received the couch, and this delay has been quite disappointing. Considering the extended timeframe without any updates, I regret to inform you that I would like to request a refund for my purchase. I value timely and reliable service, and unfortunately, this experience has not met my expectations. I had chosen your store with the hope of a positive shopping experience, but I am now considering taking my money to a more reliable establishment.
0 replies
38 months ago
Bad customer service
I’ve been trying to get my statements for a whole week, Yesterday they said I’ll receive my statement today but still nothing. I even decided to drive all the way from Centurion to Johannesburg just for my statement and they are unable to assist because statements are only issued at head office.
2 replies
66 months ago
Poor service
I have requested a technician to go to the dealer to uninstall the tracker, I am still waiting for a callback to make arrangements. When i call I’m put on hold for more than 5 minutes.
2 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
1 (8.333333333333334%)
2 Star
1 (8.333333333333334%)
1 Star
9 (75%)