DJ
Driaan J
Active since Nov 2020
3
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0
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Reviews
3 reviews64 months ago
Excellent service! Highly recommended for your board game shopping.
A brick and mortar shop that has better internet order processes than the majority of online shops in South Africa. I ordered a board game online (between Xmas and new year, a time when most things seem to always slow down) and it was delivered to my door in less than 24 hours. Excellent service! I will definitely use them again!
56 replies
66 months ago
Service above and beyond!
I have only the best things to say about my experience with Wine Cellar (winecellar.co.za). I purchased a vintage bottle of wine on their website that I was going to give to my brother for his 40th, so I needed it before a specific date. Unfortunately something went wrong and I was told the package was found leaking two days before it was to be delivered to me by the courier company. Wine Celllar staff learned of this and arranged for a replacement bottle to be delivered to me using same day air freight delivery from Cape Town to Johannesburg - to ensure I have the bottle on time! This service is seriously going above and beyond service one can expect! Thank you Wine Cellar!
0 replies
66 months ago
Refund not being paid, and unable to make contact with anyone at Manicaa
This is a sad day, and the first time in almost 20 years of buying online that I have to regret my action. I purchased an item that was shown to be in stock on 12 Oct 2020, and immediately made payment. On 15 Oct 2020 I was contacted by Manicaa and told that the item is in fact NOT in stock. In the email Manicaa suggested an alternative item that was indeed in stock, or that they would credit my store account. I replied to this email advising them that I do not want store credit and that I want a refund. Manicaa agreed to a refund (as they should in terms of the Consumer Protection Act) on 15 October and I furnished them with the requested information to enable the refund. Since then I have not received ANY communication from Manicaa. I have sent several emails requesting information regarding progress, but have to date not received a single reply. Their phone system hangs up the call the moment after you make a selection of who you wish to speak with. Until such time as Manicaa is able to honor their current obligations to current clients, do NOT deal with this company. You risk losing your money!
168 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
1 (33.333333333333336%)