Thelma L

Unethical / Dishonest Business Principles

We signed up with Advanced Telcoms for a new telephone system. We gave them all our previous telephone accounts as well as printers, copies etc. They then showed us how they can save us money if we change over to Advanced Telcoms. The informed us that they will settle all previous accounts. We went into agreement with the company in July 2019. Since then they have only settled one account. They are unable to provide us with the settlement letters for all the other related accounts. In the meantime our company which is a small business are paying Advance Telcoms (otherwise we will have no telephones)and all the other service providers on a monthly basis. I send the Director Stacey emails as well as the office staff, no one is assisting us with the relevant information. We also requested the values of the telephone system for months, they are not able to provide that information. I firmly believe that we have given them enough time to resolve this matter but they choose not to. I definitely would not recommend that this company should be used, as they are unethical in their approach. We want the accounts settled and we want a refund for all the debit orders that we paid on the behalf.