AS
Aminah S
Active since Nov 2020
2
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2 reviews64 months ago
Pathetic airline
On the 20th of March 2020 I was going to travel to Italy via Kenya airways. Italy had announced that they went into lock down. We were obviously unable to travel. We had canceled the tickets because they said the voucher to travel was only available until September. Due to work commitments and the soaring numbers of Covid 19 cases we did not feel safe to travel in September. We then heard that Kenya airways had extended the voucher until June. However, they are now stating that because we had booked a non refundable ticket we cannot get a voucher or a refund. This is one of the most pathetic airlines with absolutely poor customer service. I am appalled that they have now pocketed our money and feel no need to provide any compensation whatsoever.
0 replies
66 months ago
Lack of professionalism
I had taken an insurance with Linkham since we were going to travel to Italy in March. Our country had went into lockdown at the time, therefore resulting in canceling our flights. I had duly submitted the required paper work to the person from the claims department as requested. In May I sent an emailing requesting a follow up on my claim with the response that the person was no longer working for the company. I then called and spoke to Joanne who said they cannot do anything because the airline states that we can still travel and that a refund will be given. I had responded by forwarding the email from the airline in which they do not give any refunds and I am unable to travel even during the extended period of travel for medical reasons. I have phoned countless times to speak to Joanne and sent several emails, all without a response. I am absolutely appalled by the lack of professionalism at Linkham. I would not recommend this insurance company to anyone.
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