CL
Chene L
Active since Nov 2020
2
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2 reviews4 months ago
BestDrive Bethlehem damaged my Audi mag and refused to replace it
I had one of the worst customer experiences at BestDrive Bethlehem. I took my brand-new Audi in for a simple slow puncture repair, and their staff managed to severely damage the mag while removing the tyre — deep scratches around most of the rim. When I pointed it out, all I got was a casual “sorry.” The owner’s attitude was defensive and dismissive when I insisted they replace the mag. After a 45-minute argument, they gave me a letter admitting fault — but said they would only “repair” it, not replace it. Audi confirmed that the mag cannot be repaired and must be replaced. A new mag from Audi costs R21,000, yet BestDrive refused to take responsibility. In the end, I had to go through my insurance to resolve the issue. Avoid BestDrive Bethlehem at all costs. I have photos and a copy of their written admission as proof — don’t risk your car with them.
0 replies
66 months ago
Best service
Carla Jooste at dotsure is friendly and professional. I felt super confident that I made the right decision after speaking to Carla. She was able to answer all my questions. I am very happy, it was quick and easy to signup my pets. Thank you.
56 replies
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