NO
Neville O
Active since Dec 2020
3
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3 reviews39 months ago
The WORST Aftersales service EVER !!!
The WORST aftersales service in 50 years. I paid R140 000 CASH in Nov 22 & am still awaiting delivery of my car. Within 40 000 odd km it couldn't start, clutch replaced 2x, engine mountings loose, windscreen wipers not working, standard Toyota radio tape dead, carpets pulling loose, no spare key, log book ever, no users manual, seat handles slip off in your hand, number plate falling off, windows faulty, doors locking extremely loud, tsteering wheel scratchy fan making a terrible scratching noise. The car was sent into 4 dealerships & after telling the owners, I was going to complain if they never delivered the car, they said they within their rights. This is the worst car experience in my life. I have bought 15 at TOYOTA'S ... Never again Reverend Oosthuzen
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58 months ago
Amazingly HONEST & inexpensive business
Once AGAIN the owner was genuinely generous & NEVER charged me for servicing 2 reels. I would HIGHLY recommend owner Hans Schutte. He lent me his own personal Stainless Steel pump, as there is a current shortage of Steel in S.A. It's seldom that you would find such a TRUSTING person, who is obviously NOT putting money first.
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65 months ago
The owner, Brandon Kitchin, on 0844567753 & 031 4648505, has a no care bully attitude
I contacted you earlier stating my 6+1 Tuk Tuk purchased in December 2018 was not working. The warranty was passing & I could not get it into Queensburgh quick enough. On or about 22 February 2020, I was advised by Brandon Kitchin not to e-mail you, but rather to bring it to him. I booked a specific appointment, so that his Tuk Tuk mechanic, Shannon, would be there. On the 15th June 2020 I booked the appointment for the 16th. When I arrived there, the company was closed & I had NO OTHER real option but to leave my Tuk Tuk parked at a place down the side street. I had to squeeze the key through their door. I said I felt I had spent too much on servicing, as my initial service was just under R2000.00 & i requested my old parts like fuel filters thereafter & never received them all. My Tuk Tuk had still only done just over 4000km. I had it NOT starting (later they added a part to make sure it would start) & wrong cables sold to me, resulting in it NOT running. They never started work on my Tuk Tuk for far too long, even though I had specidfically booked it in. On the 14th July 2020, I received an invoice amount of R8407.86. When I said that you had said I can get the parts at cost, they then billed me R6947.90 with cartage from Port Elizabeth & 6 hours labour. Brandon had promised me FLEET rate labour as I was planning on buying a few more to do ALL the Uber-eats down South. He later denied that. Collected my Tuk Tuk on or about 15 July 2020 & drove it back. It gave trouble with uncontrollable bursts of accelerating at which time I called Brandon. I could tell by his response that he could never be held accountable, should anything ever go wrong. I decided to proceed home with the "NEW" additional problem, as it was late & I would never make it that day. In November I called in stating that my clutch lever was getting looser & looser. After speaking with the mechanic who works for Brandon, I was told to get some mechanic down South to adjust the cable. I contacted the most reputable mechanic who works as a mechanic down South & what he found was astonishing! The "plastic type" locknut on the clutch handle was very loose by now. Shannon had obviously forgotten to tighten it after replacing the complete clutch kit you so kindly sold us at cost. The cable was also in skew, resulting in a fraying of the cable on the metal protector at the end, as it enters the clutch on top by the handle bar. My current mileage is still only 4914. That means I, as the SOLE EXPERIENCED driver, only drove the clutch for a few 100km, yet it is almost totally frayed & about to break!! Surely this is POOR workmanship, considering the condition I paid the exorbitant amount out on my Tuk Tuk, was that ALL cables were to be replaced, so that I did NOT have to return to Bike City again. When I called Brandon last week, he was not overly concerned to say the least. I was told to contact the department that deals with spares, yet they are all touching one another in close proximity & not a massive number of different factories far apart. I called the office yesterday, as he had not bothered to come back to me. They said the lady was on lunch at 12h25 and would call me back. I was NOT called back so reluctantly called AGAIN after 2pm. Brandon said he would be in the office forn about 25min & then would be leaving, so I rushed in. >>> I will completed the next episode hereafter ... Should you have any questions, you may call or whatsApp me on 083 777 1758/9 Yours truthfully Reverend Neville Petrus Oosthuyzen Masters in Theology (BTCSA) ------------------------------ The above complaint was forwarded to Brandon whose reply was to the vest of my knowledge just ' ... ' =========================== The blow mail explains in detail what transpired in our meet ... ---- I had sent him pictures of the frayed cable and explained what had happened on the 3rd of December. On the 4th, he put me on to the phone number for his spares department. I spoke to Brandon after 2pm on the 8 december 2020. He told me to try phone the office again. I asked him a second time if he probably thought I would not be able to get there in time from Pennington. On entering he spoke with me and then we went into his office so the other staff would not have to hear my dissatisfaction. I kept trying to explain my side of the complaint, while he was not interested at all. All he was prepared to do was sell me another part. I told him that the job his mechanic Shannon did was only midyear, but he was convinced I brought it in before lockdown. I told him I am a minister and that I don't lie. That sparked a very controversial response in his speach, facial expressions as well as body language. He said something like I will check it out, but to date has still not bothered. He also said it was over 6 (six) months, which it's NOT. Each time I tried to raise the fact that the job had just been done, he kept blocking that conversation, insisting that we don't go backwards. The only solution he offered was for me to buy another cable. I unhappily responded that I would appreciate a discount. He threw the cable on the secretaries desk as if a piece of unwanted garbage. She requested R450.00 at which time I left. After leaving, I realised that I had a new cable sold to me prior to the last service, so I returned and requested him to be asked to swop that cable in the original Atul packet. They had swopped one in 2019,so I was certain under these appalling conditions of work carried out, that I would be given the cable I needed. He blocked me once again. I left without any help from him. I sent him a message stating I was very unhappy! He still has not contacted me. I am in the market to expand my fleet, but will not return to receive that type of 'bullying' around treatment. He has really treated me with no respect as a client, going a step further by singling me out. When I challenged him, he admitted there were other clients who had problems. I have postede a very bad report on his site. Should no apology or remedy of his unprofessional level of service and high prices come, I regret that I will have no option but to take this matter further. I would like to thanlk you for EXCELLENT service and assistance. God bless you, your family and business. Yours truthfully Reverend Oosthuyzen ------------ Not certain I want to let them know just as yet? Please make contact with me on 08377****9
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