AM
Allen M
Active since Dec 2020
4
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0
Industries
Reviews
4 reviews64 months ago
RA Policy 0064268959
I would like to register my displeasure with the lack of professionalism, accountability, by Liberty Life. Firstly its been a hassle to get paid out on a RA annuity " Expired Work Visa" since November 2020 we have been going back and forth on pertinent issues that needed common sense to be applied to, secondly my application after that was only sent to SARS only mid January this year for manual tax directives which were issued out and nobody bothered to give feed back that "apparently they cannot validate my passport with FNB to process payment. Upon calling the bank four different bankers confirmed that they is nothing untoward nor is my bank account on hold or defunct they even asked Liberty to email the transcript error message they are getting so they could help them to no avail. I've sent an electronically stamped account confirmationation letter attached proving that my account is active and the last validated passport number on FNB records being BN835454. Secondly a transcript reference number from FNB Reference Rg21012714639~10 ( Agents Name attached below ) for them to ask FNB to give access to it as per recorded telephonic conversation I had with the banker there is nothing wrong on FNB's side my account is very much active and has neither been rendered on hold nor dormant. Attached secure chats conducted on the same query and on both occassions two online agents alluded to the fact that there is nothing wrong on FNB's side rather on Liberty Life side. The mere fact that I am constantly being the one having to follow up on my request from November 2020 proves a perogative lax attitude has been demonstrated nobody except the call centre agent who escalated my query on the 28th of December 2020 has bothered to have the decency to update me on my request progress. If I hadn't followed up on Monday 25th January 2021 nobody would have bothered to tell me the SARS directives had been issued out and there is a payment issue as usual. I've constantly asked for the transcript error you got trying to validate my account and up to now I haven't received one as yet to forward to FNB neither have you said with which passport or account number you tried to validate. My current updated details are listed on the account confirmation letter as attached I Also attached proof a debit order went out on the same account FNB 62110906552 this morning 27/01/2021 proving the account is active and nothing wrong. I've been taken from one consultant to the other the whole of today 27/01/2021 without a meaningful resolution. Nobody has any idea if they "Management" revalidated my account. Have the decency and urgency to get back to your clients. And please pay up.
61 replies
64 months ago
Contract 0064268959
Fistly thank you for the services rendered over the years. As a loyal customer may someone please look into my matter as per last email reply dated 18 December requesting that I produce a certificate of residence from Zimbabwe where I reside. However, as per the paragraph entitled "Non-resident with expired Visa: Requirements to accompany this request: (The Member's certificate of residency (where the member resides or is employed), from the relevant tax authorities of the non-resident)", I believe my tax letters and account statement I sent from SARS should have been sufficient in this regard, as I was resident in South Africa and paid taxes in South Africa since 1 March 2007. I have never been employed or registered as a taxpayer in Zimbabwe, as they concurred they can only register as a taxpayer someone who is employed and has a bank account, neither of which apply to me. I only moved back because I lost my job and it is my country of origin. As per your paragraph, I reattached my tax letter from SARS and bank statement which bear my address. We have been going back and forth since 30th November 2020 there hasn't been any meaning progress since I last called on Monday 4th January 2021 I keep being told they are waiting for feedback and find myself in a precarious position having to publish a request that could have been expedited amicably as I still have great respect for the institution.
56 replies
64 months ago
Fraud Scammers/Bad Service
Bad customer service. The above company owes lots of people monies they were debiting for our birthday contributions. They informed us they will be closing down and liquidating, sent form to fill, sign and be part of the liquidation process up to now I haven't had my refund back of R2400
0 replies
65 months ago
Policy Number: 1282631
I would greatly like to appreciate the courtesy and professionalism rendered by Vincent from Platinum Life he showed a lot of customer care whilist talking me through my policy and offered a best solution given the current economic situation. He was very patient with me and answered all my questions with due diligence and acted in a very professional manner
109 replies
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