SS
Susan S
Active since Jan 2021
11
Reviews
0
Industries
Reviews
11 reviews2 months ago
onedayonly.co.za charge for returns.
Be aware you will be charged for returning defective products by Onedayonly.co.za . I bought a dog boot protector. When it arrived it was thinner than paper. The price sdvertised was for and the misleading Pic looked like a padded one . The one sent was not fit for purpose. Would not protect the boot against anything, never dog claws. Communication from their refunds person was OK . BUT a full refund was not made. Short R 70 which was not paid back on a R349 deal.
0 replies
5 months ago
BBMenlyn Mahindra-Superior service. In my opinion, check out their used cars 1st
From the first phone call, Andre's service was excellent. BB Menlyn Mahindra and he went above and beyond. I appreciate the work done to the car and admin wise, to ensure that all I had to do was drive away . Although 5 years old, the car looked immaculate, felt and smelt new. Thank you for your outstanding assistance.
0 replies
6 months ago
Discovery Bank, No option to disable swipe option on card
Discovery Bank, in my opinion is not up to date in terms of technology and on line banking. When my Discovery Bank card was replaced after a *******, there was option to use the pin only and disable the swipe option. Capitec, however offered this option to me, without my asking. Capitec offer the option of disabling the swipe option and only using the pin. After being ******, I felt using the pin and not swipe option is a much safer option and I do not understand why Discovery Bank cannot offer this option. Once again, in my opinion, Discovery Bank is putting our money at risk. In addition, in the critical 15 to 30 minutes after the *******, I was unable to get through to The Discovery Bank ***** line. Even the Discovery Bank client service person said they were stuggeling to get through to the ***** line.
53 replies
6 months ago
BUDGET TO REPAIR ALL THEIR CARS, THEY ARE SKILLED AT RIPPING YOU OFF
BE VERY CAREFUL. WEELEE CARS WILL NEED FIXING, BUDGET FOR IT. DO NOT LET THEIR AGENTS MISLEAD YOU AND IN MY OPINION CHARGE YOU MORE THAN THE CAR IS WORTH AND LISTED. NEVER TELL THEM YOUR TRUE BUDGET. Anthony a "top" sales agent quoted me R 21 500 more than the Weelee website listed price, Reduced from R140k to R18500.. When in my opinion, he was caught out and I asked if it was the same listing, his reply was " You should see the condition of the cars on the floor". He said "We wanted to fix it for you." He did not disclose upfront he was using R 21 500 of my money to do the fixes. Mind blow no 1 : Top agent at Weelee says :"you should see the condition of the cars on the floor." Mind blow no 2: Top agent at Weelee knows their cars will take at least R 21 500 to fixed. Mind blow no 3 : in my opinion, he was going to charge me R 21 500 more, debatable as to whether the fixes not disclosed would have been done. WEELEE AGENTS ARE CLUELESS ABOUT THEIR OWN STOCK AND WHETHER UNDER OFFER The previous day, I had been given further bad service by Muneeb, when he was allocated to me and failed to let me know, from 9 am when Weelee opens and 11 am when I was already in the taxi travelling a very long way there, that the car I wanted HAD MYSTERIOUSLY between 10h30 and 10h50 gone to for repairs . After further annoying me showing 2 alternatives that didn't begin to compare, and me leaving before I got really rude, I was told that there another buyer had approved finance but hadn't seen the car. My conclusion is that I was BLOCKED FROM SEEING THE CAR AND MAKING AN OFFER. I gave the CEO of Weelee a chance to sort this out. Weelee's "turning it around for me" was to refer me to Anthony and make me offer, at R21 500 higher than the listed price, which was not the kind of offer i had in mind. BE VERY VERY CAREFUL, WEELEE ARE WORSE THAN ALL THE OTHER DEALERS OUT THERE.
106 replies
8 months ago
Excellent after sales service -Digital Experience, Fourways Crossing
The Digital Experience in Fourways Crossing, Johannesburg, have given me excellent after sales service. They have assisted with a credit for a faulty appliance and the sourcing of an alternative, even though it was not a brand they stock. I am grateful for their friendly, efficient assistance
0 replies
8 months ago
Discovery Bank in Chaos, not what it used to be Not worth the stress
Discovery Bank are not what they used to be. After a *******, they took 7 days to deliver a replacement card . They were unable to register another (*******) cell number, confirmed with Discovery service people and DSV several times. They kept calling the cell phone number reported ******. In frustration, I requested a delivery without a call which the manager, Ruth , after I explained my situation and request, proceeded to explain that the system involved a call from DSV. Surely my requesting a call free delivery was a clue that I already knew this. Then they back tracked on saying it would be delivered later that day , on day 6 and sent me a mail saying I was a security risk and must come into the bank at 3pm the following day. The manager, Ruth had no understanding of my situation after a hi jacking, of no money, card, so couldn t order groceries, food for 6 days, cell or car. No offer was made to send a car to collect me. The fact a card can only be activated on an app with selfie videos and that I had 3 forms of Id, the delivery address was in my name, escaped them and I was labeled a security risk. The subsequent request to the CEO 's office, many calls later, resulted in DSV FINALLY calling me on the ******* cell and not the ****** cell to say they would next be in the area the following day (day 7) . Even with the CEO's intervention, DSV and Discovery could not get the card delivered. On the day of the *******, it took over half an hour to get through to the ***** department. Even the service agent said they couldn't get through. At that time, I was told the card would be expedited, but is was only ordered more than a day later. I still await a response from their complaints department which I think is a device to help agents cope with the may unhappy clients. I would be interested to know if any one has ever received a response from the Discovery Complaints line?
53 replies
25 months ago
Verging on ********, avoid , disgisting lack of service..
WARNING . DO BIT WASTE YOUR MONEY AT CENTRAL LICKSMITHS UNLESS YOU WANT NO SERVICE AND TO BE MESSED AROUND FOR WEEKSTo quote rude and disgisting Brian , Central Locksmiths sold me a " used and abused" Maxi doior ock . It was never installed as thel keys did nt turn and returned less than a week later on 12 March.I am still waiting for a refund which Brian clearly has no intention of paying Initially, as the packaging was opened snd it was the only one, , I asked the sales staff if anything was wrong and photographed it on the counter When I returned it a week later Brian refused to refund me. Lusa tried to smooth over Brian 's unpleasant personality, but over 2 weeks later still no refund . Unvida professional, business that t doesnt care .PLEASE BUY SOMEWHERE ELSE
0 replies
33 months ago
Discovery bank help line unable to explain instant payment process.
Today I called Discovery bank to find out how to clear a payment to a loaded beneficiary instantly. NO HUMAN I SPOKE TO AT DISCOVERY BANK COUKD GIVE ME A SIMPLE ANSWER TO A SIMPLE QUESTION. The usual recorded answering system would nt accept my I d no, the human answering sent me .message which I pressed 1 to accept ... lost in cyber space . Called x3 times, human wanted to direct me to the app so she could answer me, at which point I said no, please tell me the answer verbally on the phone a very general question which does not require I d verification, messages, app s, codes which apparently x 3 humans at Discovery are unable to do .
60 replies
63 months ago
DSTV's MISLEADING OFFER
DSTV 's Misleading advertising: Received a text message saying "you still have time to upgrate to compact for R 100 less but 9 days left to grab this offer. Pay here..." When I contact DSTV to clarify why the link still is at my old package price...they tell me (after 3 attempts and people who don't understand what the question is) that the promotion is only for 3 months. THEN MENTION IT IN YOUR MESSAGE DSTV AND STOP MISLEADING YOUR CLIENTS and forcing them to go to Netflix . Your content is extremely poor as it is. My package upgrades at the end of Feb so not surprising I took the message at what it says and though it was for a year as no mention was made any where of 3 months, DISGUSTING ATTEMPT BY DSTV to upgrade their clients.
56 replies
64 months ago
Aweful back office.
My experience with Fix and Fit back office was not good. Every time I asked something, their knee jerk response was "We didn't quote for that" They didn't listen to my request for a Saturday appointment so that the small section of cracked wall could be knocked down before they arrived, sending an email about how "lucky" I was to have a Thursday appointment about 3 weeks after I completed their form which would start the scheduling process. They hide in their mast head that quotes exclude VAT . No where does it appear in the actual figures and totals or the several pages you have to sign. I REALLY FEEL THIS IS DESIGNED TO MISLEAD and would have gone with someone else had I realized. They couldn't confirm how much wall should be knocked down to accommodate the palisade. The guys doing the installation were ok, It was the back office that was a really negative experience It was a really unpleasant and I wish I had used someone else to do the job
0 replies
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5 Star
2 (18.181818181818183%)
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1 Star
9 (81.81818181818181%)