Jacky H

Supposed to be a relaxing weekend at Zonnekus resort

<div>What was supposed to be a relaxing weekend away, turned out to be a 30min of disbelieve and disappointment. I booked through Afristay for 2 days 22-24 January at R650 per day for four ppl. The booking was confirmed as a C chalet. Upon arrival at Zonnekus I paid the outstanding amount of R650, breakage fee of R450 and additional R200 for my sister as arranged with them the Thursday. In total I paid R1950 for 4 adults, 1 2mnth old baby and a 4yr old toddler. I got the key to chalet C1 not knowing what was waiting on us. We stood there in disbelief. 1. No bathroom facilities 2.no microwave 3.no TV. There was a two plate stove. We decided to leave, because where were we supposed to bath our kids. In these days of Covid, how can they expect their guests to shower and use outside toilets, it's disgusting. At reception I told them we are leaving and the reply I got was that they upgraded us from chalet B to chalet C, which I couldn't understand, because all my correspondence with Afristay said chalet C type. I didn't want to argue with them and left. I emailed Afristay support, ***** replied Zonnekus just wants to pay my breakage fee. I want all my money R1950. The pictures on Afristay website does not reflect on what I saw. All that green grass and trees, crystal clear pools are not true. I trusted Afristay, if you book a place you book it for the best price and pictures displayed. I suggest before Afristay post pictures on their website, to go check out these places first. I hope this matter can be resolved in a good manner. It was my birthday and I saved up that money to go away and relax, now I must hear I lost my money? Please refund my money. Regards Jacky&nbsp;</div>