RF
Rowlene F
Active since Feb 2021
2
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2 reviews63 months ago
COMPLAINT NOW TURNED TO COMPLIMENT
Good morning everyone. So I now have a very different take on my experience with Santam who are the insurers for Tsogo Sun and after my negative review I had a call from the senior staff handling the claim. In the past week I have been contacted at least 3 times a day telephonically and via email to give me an update on my claim. I am very happy to say that the claim has been settled and the funds will be in my account soon. I always believe in th at as much as a person complains on the flipside when things are handled in this professional way one then needs to say thank you and compliment. Thanks so much to Maree and Jonathan. Mrs Rowlene Friedlander
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63 months ago
LACK OF CARING OR COMMUNICATION FROM MARCO POLO WITH REGARDS TO A CLAIM FOR MEDICAL EXPENSES
I was at the Marco Polo on the 1st November 2020 and went to draw money came back and the lady said to me hurry hurry in a very unfriendly way. So that is what I did as I was entering the very heavy glass doors started closing on me and I put my hand up to protect myself and try and stop it. I was in a lot of pain mainly my thumb. I reported the incident immediately to the manager on duty. I then went back there the next night and spoke to both Managers Dirk and Keith and they looked at the camera and acknowledged the incident. I had to go for medical attention as in X Rays and was told my thumb was fractured and had to be in a splint for a few weeks. I advised them physically by taking all the medical bills to Marco Polo and gave them to Dirk. I was eventually contacted after some time by a lady called Maree-Louise Uren from Santam Insurance and she said she would think about whether or not they should pay me out. She was in touch with me twice after that and up until now after sending endless emails and trying to call have heard nothing further. I have suffered severe pain and with the colder weather can feel the immobility of using my thumb. I was assured by the PR Lady at Tsogo Sun that the matter would be dealt with speedily. We are now talking nearly 4 months down the line. I also lost earnings in not being able to do my work for a few weeks.
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