KJ
kirren J
Active since Feb 2021
2
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2 reviews54 months ago
My anniversary with Mr Shopper
It's been almost a year since I ordered stuff from them and to date, no response. Not even Hello Peter had any effect. This raises a very important question. All this noise about the 'customer' and value, design and experience, focus etc, is it just one big lie. Leading to questions in quality and standards and are those lies to? I've also noticed some private institutions don't comply with ethical standards, authenticity is easily identifiable and the value of a customer is usually louder than everything else. So, after one year, numerous emails and calls, I didn't receive a single response nor acknowledgment. Even an apology would have indicated some standards. I wonder what the reason would be. Is it because I am in Africa and what do we know? Hello Peter is useless and ineffective and I should try an alternate platform? Is the American standard applied to everyone else but them, maybe it's just noise and they're confident they will get away with it? Only certain types of cookies predominantly and originally American websites is the deciding factor? My final question being the distinct difference between UK and US standards. In order to be heard and taken seriously, raising the current standards forced onto us, be more insistent on authentic and real. Generalization being made from my own experience Hinting on the company culture and service level efficiency.
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63 months ago
Mr, Shopper USELESS!
Not even worth a star! I have never seen a more incompetent bunch of brainless *****s! I placed an order on the 23 December 2020, It has been almost two months and I have not received a single response to any of my emails or calls. The most enraging fact is that the customer support email requests to use the chat function on the app, the chat line on the app refers you to the email! The customer call line, you wait in a queue for minutes and when it is finally your turn, you get voicemail (which by the way is an American voicemail), This seems to me like a very deliberate inorganization. Well planned to process payments immediately with no delivery. Makes me wonder how much interest they receive on these amounts. I've seen reviews where people receive there items months after, I no longer require the products I've ordered, I was forced to buy from somewhere else because I desperately needed the same items. I requested a refund, that doesnt look like its going to happen either. What do I do know?
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