CM
Claudette M
Active since Mar 2021
6
Reviews
0
Industries
Reviews
6 reviews58 months ago
Efficient company
I would like to give a shout out to Living Naturally. They are based in KZN and have, as a result of the unrest, been unable to distribute orders using their usual courier service but they have made a plan to get the products to the customers. They have kept customers updated daily - how refreshing to not have to beg an organisation for feedback.
0 replies
59 months ago
Extremely terrible service
I placed an order at 19h07 on 23 June 2021, for delivery between 10 and 11 am today 24 June 2021. When I checked the order at around 8 this morning, the status was reflected as 'processing'. At 10h37 the status had not changed. I called the support desk and spoke to Nthabiseng who checked and advised that there was a challenges with accepting orders but only with one of the shoppers. I asked to be advised when the order will be delivered. I then received an email from Nkululeko - 'Good day CLAUDETTE I trust that you are well today. Please note that we are experiencing a delay in processing your order. Unfortunately, we are unable to provide you with an accurate ETA at the moment, however, you will get a notification once the order has been started. We apologize sincerely for the inconvenience this may have caused. For further assistance please contact our support team on 0104761400 or send an email to orders@onecart.co.za Kind Regards, Nkululeko Nkululeko OneCart Customer Success Team Office: +27 10 476 1400' When I checked the order after this email the status was still reflected as 'processing'. I then called Nthabiseng again, who then advised that there has been no action. I am waiting for the CEO's contact details from Nkululeko, but I am being ignored. I am now unable to view the order. It is now 12h01 and the order should have been delivered between 10 and 11 am
53 replies
60 months ago
EDGARS ARE STILL AT IT
So I have not had any response to my last review regarding the Edgars account. Today I received an sms stating that I have R14807 to spend on my Edgars account which I have closed in September 2020. EDGARS why is it such a challenge to close an account? Is it not clear that want to have nothing to do with your organisation?
0 replies
60 months ago
Edgars account received 7 months after having settled and closed the account
Hi I settled my Edgars account and requested that the account be closed in it's totality i.e. including club fees. Low and behold, I received a statement indicating that I still owed the organisation R45.88, for club fees. I proceeded to the Southgate branch where instead of arguing, I paid the R45.88 (23 October 2020). The staff at the Southgate branch called the club membership entity and allowed me to speak to them. It was understood and agreed that this was the final settlement. On 12 May 2021, 7 months later, I received a statement on email indicating that I owe them R92.62.
0 replies
61 months ago
Issue resolved after publishing on Hellopeter
After logging the issue on Hellopeter, the cancellation has been processed. It is incredibly sad that one has to complain publicly before issues are resolved.
53 replies
62 months ago
Cannot cancel contract
I have been trying to cancel a Vodacom contract since October 2020. During one of the calls I was transferred to Elite mobile, spoke to Cameron who refused to assist and refused to give me his surname and kept telling me that I keep interrupting him (even after I told him several times that I am listening to him). After several phone calls and promises that the contract would be contract, I eventually went to Vodaworld on 11 January 2021. Again I was promised that the issue has been resolved and that finance department would be advised and that my money would be refunded. I was also promised that I would receive an SMS within 48 hours confirming that the issue had been resolved. When I requested a reference number I was told that I could use the number that I was calling from, as a reference. Well the contract has yet to be cancelled as the debit order is still being processed.
112 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)