SN
Sepamla N
Active since Mar 2021
40
Reviews
0
Industries
Reviews
40 reviews1 month ago
Poor service
Dear Golden Arrow Bus Services, I'm writing to complain about a terrible experience on your bus KB18, Bus 3018 (driver 89421) on Saturday at 13:37:54. I was heading to Philippi East, ticket #143305. I rang the bell at Luzuko, but the driver ignored me. He stopped in a coloured area after Luzuko, which made me feel unsafe with my 2-year-old daughter. I had to take a mini taxi back to the traffic lights to get off. The driver's rudeness was unacceptable. I'm worried about safety and service quality. Stop #13, route KB18 Ticket #143305 Time: 13:37:54 Driver: 89421 Bus: 3018 Hope you look into this. Thanks Nozipho Spamla Cell:082 356 7428
0 replies
6 months ago
Poor customer service
Here's a review based on your experience: *1/5 stars* I'm extremely disappointed with the service at PEP Khayelitsha Mall. The queues are always ridiculously long, and it's chaotic that they don't separate customers with different needs. I've waited in line for DSTV payments alongside people with huge shopping lists - it's frustrating and inefficient. To make matters worse, they often announce that the system is offline after people have wasted time queuing. When you need assistance, it's like finding a needle in a haystack to find a sales representative. Their parcel counter policy is also problematic. If you're pushing a baby stroller, you're forced to leave your baby bag at the parcel counter, only to wait for almost 20 minutes. The security guards are also rude, and it's baffling that they still search you at the door even after you've kept your belongings at the parcel counter. The lack of cameras and alarms to prevent theft is concerning. It's clear that PEP Khayelitsha Mall needs to revamp their customer service and operational systems. *Poor customer service
0 replies
6 months ago
Poor service GFS Express
Today they deliver my Temu parcel by Lingelethe police station and I have to loom for the lady and I left and she call me I have to go back there, imagine outside standing there deliver my things i wasn't happy at all.even the parcel delay to be delivered because 2 days status still saying out for delivery but nothing and i.have to walk a distance to that police station, I lots interested that all I can say I.wish next time when I order Temu send Baffalo .
0 replies
11 months ago
Poor Service at Khayelitsha Branch - Account Status Issue
I visited the Capitec Khayelitsha branch yesterday to inquire about the status of my account, which has been on hold due to a logged issue that has been unresolved for over 2 weeks. Despite a consultant's efforts to assist me, including multiple calls to different departments, we were unable to resolve the issue. The system showed conflicting information, with some departments claiming I was deceased and others stating I owed -R11.00. When I asked Branch Manager Avuyile for help, she seemed uncooperative and refused to call or email my son's school to verify my situation, despite my request. Her attitude was unhelpful, and she suggested I take a brochure to lay a complaint. I was disappointed with the service and lack of empathy from the branch manager. *Issues:* - Unresolved account issue despite multiple attempts - Conflicting information in the system - Unhelpful and uncooperative branch manager - Lack of empathy and poor customer service *Desired Resolution:* I would like Capitec to resolve the issue with my account status and provide a clear explanation for the delays. I also expect a more empathetic and helpful approach from the branch staff, particularly the manager.or their head offices. *Reference Number:* was never provided they nevwr send me anything not even sms.
58 replies
13 months ago
Customers service
I dont like the way the staff treating the clients, i went to absa Wednesday for me to reverse my money, because when i send the email it cane back says something about my limit i should go to the nearest branch The man who welcome me when i enter said i must que on customer's service que fine i went there while sitting there a lady came and asked each and everyone why they are there for ,was my turn i told her i need to reverse the money she asked how much i said R2250 she said i must go inside showing me the room and make a call I struggle alone there she didn't give me full information i check my emails so that i can find the contact number i dont even know i call where customer service or debtor i didn't even know what to do until i came out in tha small room that suffocates me as i was stressing I ask them to help me that old me who welcomed me attack me "hey hey sisi" i shout until i said i will expose them I've been watching when ever i went to that branch they dont have a way of talking to people same day that lady said to a client i call someone else coz you dont want to move with a attitude tone. I went to a branch manager he send me to customer service and the guy who assist me was very helpful he made a call is just that i cant recall hes surname and name he was in counter 2 from the left he even appologize after he resolved the query. My money wqs in immediately.
54 replies
13 months ago
Identity application
I am writing this review on behalf of my cousins daughter her name is Bonolo Asemahle Pitso,who now suppose to do 2nd year in tertiary reason she can not get ID .the person who did the birth certificate for her was her aunty because the biological mother was still under age schooling in junior primary. And when she is doing matric the system rejected her and they cant verify the person who apply the birth certificate for her.so 2023 August the biological mother Nthabeleng Portia Pitso decided to go and apply a birth certificate for her they said she should wait for 6 moths and the. 6 months ended last year 2024 February This year January 15 they went tomhome affairs again to apply and they shoul come again on February 15th 2025 but while they were on que the electricity/power got off and had to return back home .still they still waiting no response. Pleased help the child is frustrating her she need to apply to varsity i dnt know is sterkspruit home affairs doesn't submit her informatiom correctly please help my email address is spamlanozipho@gmail.com my number 082 356 7428 thanks in advanced.
53 replies
14 months ago
Poor Service
FNB Khayelitsha branch ,i am very dissapointed with their service i must say,yesterday i went there to ask for a Stap for verification that im not banking with them regarding my son's school exemption forms. They keep me waiting for this simple thing and when i check on their screen my number shifted which is was number 46 mind you i with a baby here that is panicking I dnt know what are they busy with all i see all the consulted busy on the small machine inside moving up and down ,and one agent came to help the lady from outside that she know for photocopying it was personal things. Before i used to come there they would help me immediately checking my ID on the system that really im not banking with then and would stamp the form same time not to sit down there waith for 1 hour 1 minutes and more that what they even estimated. I left the bank with out any help😣 im disappointed
0 replies
16 months ago
Online order and custom payment
I can not make the payment i even contacted my bank.there is nothing wrong when I click on the link for payment it says payment lomk failure. I always order at shein and temu and I never experience such thing with Buffalo
0 replies
22 months ago
Poor service
Boxer khayelitsha in litha mall always mix grocery and withdrawal in the same tills instant of doing withdrawal in kiosk or money market if they have .
53 replies
22 months ago
Cash back
Pick n pay in Promanade they always refuse to give cash back I fail to understand why.
53 replies
Review Distribution
5 Star
4 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (5%)
1 Star
34 (85%)