Sean P

Threatening and Unfair

I recently received a message from my daughter that she had received the following message from LVI: "***, make pmt. towards your outsd Acc of DR. ***X OR contact us ON OR BEFORE ***X to avoid legal action. Late/Non payments are recorded at Trans Union ITC & Experian Credit Bureaus and will affect you credit rating. Banking details ***. Ref***X, Amt*** Tel ***. Xemail addressX." Please note that the message is verbatim as epr the message received and *** has been used to not provide personal or business information. I then contacted (read above message) to request that the account be made available. The response: "Please note that all correspondence including telephone calls herein to or from our offices will be added to your account, thus it will be in your best interest to settle this outstanding amount as soon as possible". The amount being claimed in the message had been INCREASED! I had made contact but now need to pay for asking what I am paying for!! I appreciate that LVI get to do with difficult individuals, but surely every case for it;s own. As a consumer I feel bullied and being held at ransom. Surely I can enquire and validate that any claim is FAIR and that I KNOW WHAT I AM PAYING FOR! With all the scams doing the round what should consumers do, just pay? My request for information pertaining to the payment and approach to make payment have been disregarded!