ntokozo L

Alpine VW hillcrest

I bought the Polo Vivo in June 2021 since early jan /feb 2022 its been showing EPC sign its will jerk and stops in the middle of the road,the battery get drained even when parked before taking the trip I have to ask people to jump star,I was forced to buy new jumper cables because of that,I took it ti Barons Pmb and they just said its was the battery wondering how come because that car was like 18 months old ,mind you it was a brand new car,the problem persisted where the light will come on and disappear,in october 2003 I took it for service and asked Barons to check as it was sometimes vibrating they said the car is fine ,now again in February its jerked and stopped in the middle of the road at night with my self and 3 kids with me same warning signs and I could not even jump start it ,I had to Road side assistance and they towed the car,funny enough the guy who came to tow the vehicle said the same thing people who help me jump start that the autonator is not charging,and could be that the wiring was not done correctly,the car was towed to Barons Pmb as they the closest and they have advised thatbthe main fuse blew and they have changed battery and autonator .that is all done from the brand new car .this problem started when I was on 24000 kms now I am on 37700,but I have already taken it 2 times,i then asked my dealer to intervene by investigating What is the root cause and they failed and responded with the same report I got from barons after they fixed the car,because they only fixing the problem temporarily not looking at the cause,The dealer principal Tyrone Tait I feel he does not care and empathise with his clients,he did not handle my complaint professionally and listened to me failed to do what his client is requesting he has failed to disclosecorrect information fair value,good quality and safety , he has failed to provide reasonably solutions to resolve the matter,I asked them to put it in writing confirming I would not encounter this problem again since he is saying the vehicle is 100% safe I can take it,I would not ask them to intervene if I only wanted the car to be fixed not look at the core cause because seems like Every year I will have to send it for repairs,it starting by them saying it a battery but more damage is caused,i was forced to leave with them as I am not getting the right response and treatment,he seemed to be rude with I dont care attitude ,surely there are other ways he would have dealt my complain.he is now sending threats via email,yet I am following the complains processes,