TW
Ted W
Active since May 2021
14
Reviews
0
Industries
Reviews
14 reviews21 months ago
It’s not only the coffee.
Visiting Christian Barnard regularly for my partners chemo Room appointments, I have had the opportunity of getting to know our favorite family store better. Now I am the first to admit the quality of their “flat whites” is excellent! The main Barista regularly asks “ how is mamma today?” Issues arise when you want to eat: a healthy sandwich not smothered in “MAYO” Head office won’t let us not lace the Rustica with Mayo before inserting the cheese & tomatoe “onto the roll” for reasons of quality control a manager tells us ! since when are rules not meant to be broken. Listen to your clients Woolies. Have a heart ; you may learn something! So there I was last week with a top Professor of medicine trying to convince the store food manager & fFod and Beverage guy that there was not only an issue with their offering, but a huge opportunity. Did he see it? No I am afraid not: he was too busy watching his daily sales Targets to really grasp what the Prof. and I were telling him independent of one another. The sad thing is that all those years ago, the scientists & techies in Corporation street did their job extremely well and management was easily approached with new ideas. Today alas I fear this is no longer so. Low sodium foods are difficult to find: Fat people abound in the wards and in the shopping isles! Its not that easy to get a healthy sandwich at woollies! Why not you may well enquire ? it is impossible to get a warm body to communicate with st the company. they e were always pricey compared to the opposition, Now we have pricey and a lesser quality in their food chain. Spar i Sea Point leads in customer service from doorway to till!
0 replies
32 months ago
Coffee amazing Croissant like eating non descript. damp cottonwool!
Yesterday I had successfully completed a medical visit and whilst waiting for my second appointment, I decided to visit the coffee shop for a treat. The coffee was outstanding as usual a 12 / 10 on my rating system, the service was rather lackadaisical, perhaps a 6 /10. However the croissant I ordered with jam was most disappointing and I struggle to award it more than a 1 / 10, especially after it was inadvertently heated in the microwave! It was replaced by another one after I had complained, but it was no better. Wiesenhof it isn't Rocket Science to up your food game to approach the quality of your coffee!
0 replies
47 months ago
Advertising Untruths. + 50% extra Life on DURACELL
Whilst not directly responsible for trapped Containers whether in the Suez canal "Evergreen" or ships stuck in Shanghai, the producers and marketeers of these home energy sources for many of our gadgets, do bare responsibility for faulty aged inventory sitting on pegs at our local stores waiting for elderly consumers to be paying Full Price R35 - R45 per battery of these circular shiny Litium batteries type C2032. When fitted into a brand new Bathroom scale they lasted between 6 & 14 days ONLY. Now that is pretty expensive and unacceptable! I returned the scale twice an then found one that so far is in its 23rd day of successful operation!
0 replies
49 months ago
Shelf life of nickle cadmium cells type 5032 exceeded.
Bought a new glass topped bathroom scale and am surprised that the 5032 cells only last about a week! Thinking about this issue I realize that with current supply chain issues the scale and or replacement cells have been lying on shelves somewhere for absolute ages! Duracell replacement cells from woolies , the same problem! At first thinking the german made scale was faulty, I changed it, new scale Same issue. Has any one else experienced this ? Surely I cannot be the only one!
0 replies
49 months ago
A great find in the heart of Sea Point!Zest delivers the goods with panache at a reasonable price.
Upstairs from the Spar Supermarket one is quite surprised to find a hidden gem, Zest restaurant. We took our daughter for a treat out yesterday. I had the Prawns which were scrumptious, Jen had the fillet small portion which was done to perfection whilst Dani had a Seafood trio consisting of Salmon, prawns and calamari. This was all accompanied by a chenin blancand a pilotage for me. Delicious , great service from EDDIE and all for R985 including the 2 glasses of wine .We will definitely be back.
0 replies
49 months ago
A complaint is an opportunity to cement a client for life handled properly; Marketing 101
We returned to Simons a week ago after a very enjoyable meal end January with Los Angeles guests. On 30th March my wife made a reservation with a visitor from Vancouver. As it was now crowded we decided to sit outside on the terrace. Blankets were provided & Rutendo looked after us well. The food this day was 1 star at best. My beef burger was tasteless my wife's chicken burger was tough and the fish of the day was also tasteless. The calamari starter was ok but breaded. The wine local Merlot was good. Admittedly the staff were very busy but alll three of the mains were really of very poor quality. We are all keen on cooking and would not return based on this experience. R900 was way over the top for this quality. On calling in , may wife was offered a glass of wine on the house when we next return. They can save the wine, we shall not be returning!
0 replies
55 months ago
Every Dark Cloud has a Silver Lining
Being a regular Woolies client and paying top dollar for the foodstuffs we consume , we feel entitled to expect commensurate quality & service. Last night I logged in to my usual on line spot for click & collect today 10 / 11.00 am. Some 30 minutes later I had completed the order for our weekly shop and tried to pay. That was when the fun started. O.T.P. ***xx Don't share with anyone etc. R1076.70 to Woolworths on line. Next error message 10 minutes later Your bank has declined this transaction due to your Cr. card failing a security or the funds are Depleted. Please use another credit card. This made absolutely NO SENSE to me. 30 minutes on the phone to Standard Bank early today when the call centre awoke confirmed that the problem was likely with Woolies payments system! On calling WOOLIES Customer care at 09.40they surprised me by Admitting there was an IT issue as yet unresolved and their technicians were working on it! WOOLIES YOU GET 0 out of 10.for frustrating your loyal aged CLIENT BASE. With all our data YOU COULD EASILY HAVE COMMUNICATE THE ISSUE TO ALL YOUR LOYAL SUPPORTERS.Silence causes much bigger disappointment then timely communication! WHY DONT YOU GET IT! Your textile business has unravelled.....broken seams on new products---- You are going to ***** your FOOD BUSINESS TOO if you TREAT CLENTS WITH SUCH DISDAIN! Perhaps you dont really care.? We your loyal supporters pay your salaries..... Fortunately I know a few Angels and surprise surprise the click & collect was extremely quiet at the Sea POINT Piazza today. SO VOYU, JONELLE & NIEZAM my heroes, stepped unto the plate after I dropped my shopping list off and called me when it was ready for collection and payment and these angels saved the day! They understand Customer Service and with a bit of extra training are supervisor potential if not more. Woolies H.R. department Corporation street . Know who your stars are!
0 replies
55 months ago
A One sided approach to business . Client has NO RIGHTS!
So now they finally recognised my cancellation and I just received this e mail! The cancellation of this service is subject to a calendar months’ notice, with your service expiring on 31 October 2021. The Uncapped hosting bundle will remain active. HOWEVER I already issued them a noticrequest for termination of SERVICES on AUGUST 14th 2021 by e mail! WHAT is WRONG WITH THESE PEOPLE ?? DO CUSTOMERS HAVE NO RIGHTS? Must I go to the OMBUDSMAN to fight them? They are cash gougers and most elderly wouldn't even know it was happening to them! The COMPETITION COMMISSION should rule against these service providers who exert extreme leverage on Pensioners and other UNSUSPECTING CLIENTS!
0 replies
56 months ago
Mweb just dont get it. That free Router isn't worth the box its packed in!
M web just dont get it! They apparently did a partial credit to correct their total lack of client service. I want out! The new service provider is already in position at a better price with a faster uncapped untethered line. I needed to pay for my own technician because M Web just wanted the order, THE DID NOT LISTEN to the ISSUES relating to THICK WALLS & REBAR in our 2 bedroomed apartment. If they are not serious perhaps they should get out of the business! The new people seem far more on the ball! Everybody is suffering from the Pandemic, When large corporations use it as an excuse for tardy Service the HaIrs on the Back my Neck Stand Up! On the other hand it is a marvellous opportunity for young all go ahead switched on companies to win market share! That is how I built my touring business.
53 replies
56 months ago
Don’t use mweb if you expect customer service!
Reluctantly decide to bite the bullet & upgrade to fibre. A client of over 15 years with them . It’s a small 2 b, roomed Appartments with thick walls. So I discussed with marketing my concerns of optimum siting of the new router ! Octotel were great but under rime pressure to do 6 in a day! Mnet were instructed to put me on an EFT system not auto-billing The issue becomes one of client communication & response. On 14 August I was “Gatvol” and rewurstrd them to disconnect me and return my money . I would go with a 5 G router via Rain. Yesterday 30th they call me to do a technical adjustment. , we called in a private technician who sorted the issue quickly! Mweb your client service stinks. 1 star is generous!
53 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
2 (14.285714285714286%)
2 Star
4 (28.571428571428573%)
1 Star
7 (50%)