Nomfundo G

A very miserable and disappointed customer

I drive a Polo TSI 2018 model, silver in colour. I had took my car for repairs to Alpine VW Hillcrest on 04/05/2022 as it had an engine warning light showing. They had diagnosed the car on 29/03/2022, i did not have the money to fix the car at that time and they had told me they needed to replace the G247-Fuel Pressure Sender. The car was brought in to them on 04/05/2022, according to them, they repaired the car, test drove it and it was fine. I paid a total of R4 680.50 including labour. Just before the car could get home, the light came back on. On 05/05/2022, i sent them an email informing them about the light and they responded saying i should bring back the car the next day. On 06/05/2022 i had to take leave off from work so i could take the car back to them with my fuel from Scottburgh to Hillcrest (82km apart). When i got there it was 10h10 am and i was told that it would take the whole day for them to check the car and see what is wrong with it and they offered that a driver would take me to where i needed to go. I agreed to that and asked to be taken to a lady's house i know in Clermont which is 16km away from them. The driver safely took me there. I was foned at 15h45 pm by Mr Yasheen who told me that they had checked out my car and i would need to pay R5500 for it to be fixed, i told him i do not have that kind of money and i will not be paying for a return job (we spoke for 2min 57 sec). He told me he will get back to me, i had to wait in that frustration till 16h07 as he wasn't getting back to me and i decided to phone them back asking for transport to take me back to them as it was already getting late. He asked me what would i be coming to them for because they have no courtesy car to give me unless i want to take my car as it is and go back home with it. I told him i can't be driving the car up and down with a warning light that has a warning light showing it's not safe to drive it and so how should i get to Scotbburgh? He prouldy said "I DON'T KNOW, MAKE THE MEANS" i told him i am not happy with how they are treating me as a customer, he dicided to be silent on me. I went on to explain to him about the important ceremony i had been planning for for months that i need to attend to in Richard's Bay and how much i am in need of transport this weekend and that i desperately need to have a car to use. He again told me "I DON'T KNOW, EITHER YOU TAKE YOUR CAR BACK TO YOU AS IT IS AND USE IT OR YOU MAKE OTHER MEANS" I felt so hurt, so belittled and sabotaged because the first thing that came to my mind was what if something happens to me while i try to make my way back home from the place so late, mind you i am not even familiar with the place and not even sure how to get to the taxis. My sister had to drive at night to fetch me from Clermont, risk her car and life as the area is a very high risk area for vehicles. It was such a traumatic experience for me and the worst day of my life. Justice must be done asap because i am definitely taking this to the media. I have never been so overlooked in my life.... i am drained