KM
Khensani M
Active since Jul 2021
2
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2 reviews53 months ago
PEP Store Birch Acres Mall
was at the Pep store in Birch Acres mall on Saturday 04/12/21 round about 15:45 – 16:00pm. I was in the queue, with only two items, the Bramely Tissue oil and body scrub gloves. The queue was extremely long and one of the shop assistants, who I believe was the team leader, then suggested to cut the queue so we can queue and be assisted at the cell phone till (or kiosk) at the front . The cashier at that till walked out and left us standing there, claiming she wasn’t told that there’ll be people that will be queuing there for assistance. After 30mins of standing there, not being directed what to do, we eventually had to go back to the other tills because we were not assisted. I am highly disappointed with how the whole situation was handled. The team leader or the shop assistant who moved us from our queue didn’t check to make sure we were assisted, she didn’t even go behind the till and assisted since the cashier had left her work station. We had to stand for 30mins, thinking the cashier will return and we eventually went back to the other tills. Everyone just carried on as if it was normal for a cashier to leave their work station while more than 19 people were waiting in the queue to be assisted (during a pandemic if I may add) I felt extremely disappointed because I’ve shopped at Pep store in Norkem Mall and Birchleigh Mall and have never experienced such terrible service. I felt offended, mistreated and undermined because I had to compare the malls based on how the services were like, where white people shop and where black people shop. I felt the cashier wouldn’t have walked out of her work station if she was working in either of the two malls where white people shop. She felt it was Ok to do that at the mall where obviously it’s only black people who shop there. They’re not educated, they don’t have much money and won’t know where to complain when such services are brought to them. I don’t usually shop at Birch Acres mall Pep Store, but the experience I received at the store left a bitter taste in my mouth because I thought, if a cashier can pull such a stunt, how many times have the customers been mistreated and had no say or anywhere to complain. I’m writing this email, because I am a paying customer and would like to receive proper treatment. Furthermore, I would like feedback on what was done about the matter at hand.
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58 months ago
Rude Recruiter!!!!!
Rude Recruiter from this company!!!! I had an encounter with the recruiter from this company, It wasn't the first time she was rude and it discouraged me from applying on their job posts for some time. But I recently applied when I saw position that I thought I would be a good fit for it. I was skeptical at first, but I figured maybe she was rude the first time because I wasn't qualified for the position I applied for. So I gave it my best shot. I sent a follow up email, since I figured, maybe there has been delays for the interviews due to riots that were going on, most companies were closing early and some didn't open in areas where riots were happening. Being a hopeful job seeker, I sent a follow up email, just to check and besides, it shows the recruiter that you're determined and interested in the job you applied for. The response I got from the recruiter was totally uncalled for. It would have been better if she didn't respond at all. I think most recruiters would have not responded at all, instead of sending a rude response. It just made me think, how many job seekers had been discouraged by rude recruiters and had to stop applying for jobs because of the way they were treated by a recruiter. Most recruiters would respond with a kind email that gives you hope to continue with the job search, the response I got from her, would have discouraged me, but I'm unbreakable and I had to remind myself, the rudeness I got from her, has nothing to do with me because I wasn't rude to her and I would have never talked to anyone in that sort of manner, it has everything to do with her as person and I can bet I'm probably not the only one she had been rude to (on two separate occasions.) I just want the company to understand that job seekers are people too and just because they're looking for work doesn't mean they deserve to be undermined like that. I understand the recruiter has a lot of work and doesn't have time to respond to respond to each and every single person reaching out. But she must also be aware just as much as she's frustrated with her job, job seekers are also frustrated looking for jobs and the last thing they need is being belittled by the person that they hope will assist during their job search. If she really had nothing nice to say, rather not say anything all. Most recruiters do that because they know what it feels like being a job seeker, because at the end of the day, the wheel turns, she might be employed today but tomorrow she might be the one looking for work and would not want to be treated that way!!!!
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