PS
Pierre - Henri Seaward
Active since Jul 2021
10
Reviews
0
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Reviews
10 reviews5 months ago
Taking Our money without Service - Customer Service Not Working!
I Personally had it with this bank. Their Customer Service has gone down the drain completely. You go to a Branch, people there cannot help you, because the App decides. On their Apps they say you must call the call Centre or visit a branch, when you phone the lines of the call centres goes into a loop for hours on end, costing me more and more money!!! FNB offered me a new Premier Credit Card. In the process they Cancelled my Aspire Credit Card and transferred funds between the two accounts, resulting in double fees for the following month. I asked them to change my account back to an Aspire Credit Card account, and that never happened, Currently I have my Aspire Credit Card cancelled, and a Premier Credit Card without a card. When I visited the branch yesterday, they said I must pay R130 for a replacement card, however I never received a card in the first place!! In the same timeframe my Aspire Current account was changed to an Easy Account, same story, no new card issued! My old card only works on supermarket till points, and you guessed it - R130 for replacement card! I took a Temp Loan last month on the 20th and paid it in the 30th. When I saw my month will be a problem (budget error from my side) I decided to take a Temp Loan again, seeing as the option is available on my App. The option doesn't work, even though it says pre-approved! at the branch I get Told to go to App, On the App to The Branch or at an ATM. However, my card doesn't work at the new ATMs, and a replacement card costs R130! How long does FNB expect me to pay for their errors and be patient while nothing I'm paying fees for are working??? Why do I have a bank to assist me in making better financial choices etc but sending me in loops that feel like I'm Stuck in a time warp of some sort. Honestly Considering going to a different bank and move all my personal loans, credit cards etc over to them!
71 replies
13 months ago
LISTING NOT RESOLVED
My Badger listing has not been removed. There's no contact details for them that works, so I'm stuck. Can someone please contact me to sort out this matter.
0 replies
13 months ago
Still on Debt Review when I'm not under Debt Review! Do Not Use MSD Consulting
Worst decision I've made in my life was to allow MSD Consulting to do my Debt Review. Nearly 9 years later amd I'm still battling and fighting to get my name removed from debt review!! I wrote another review about them a few months ago, and they were quick to phone me, however a lot of empty promises once again. I should go and get letters that my debt is not mine blah blah blah. Honestly you are quick to take you commission for work done, however when it comes to doing the work you're passing the buck. I started my debt review with them in 2016. After almost 2 years not much of my debt has changed and some debtors threatened me because they didn't see payments from MSD, or the amounts weren't adding up.... I wanted to end my debt review with them, and was told to pay my premium plus an extra premium to make sure it ended, alternative was to wait the 5 years and sort debt myself. Now I have no more debt showing on my credit record/credit score, the status of debt review shows that it has ended in 2020, and there was a court order granted for it to be ended. . . However MSD is not answering my emails and Debt review is not removed from my name 😑. Can someone please phone me back and get this thing removed from my name !!!!
53 replies
21 months ago
*****ing my money again!!
Once again you do that FNB Deduct your bankcharges on a date not authorized, as well as fine me for money i spent knowing ut was there. How can we budget when you keep on doing this?????
56 replies
21 months ago
Terrible service
After my review on the 1st i still haven't received a call back from anyone from MSD consulting. After they promised to contact me very soon to rectify things.
58 replies
21 months ago
Unhappy Account Customer
I went to Woolworths Gardenroute Mall today to purhase a few things for my mother. She gave me her bank card as wel as her Woolworths account card. (I do most of her shopping as she's not always able to) When it came to payment I was told that I cannot purchase the items. What they said next was very alarming to me as a non-woolworths cutomer: We cannot allow it because customers are copying each others cards and making purchases, the we have to explain purchases on their accounts So Woolworths what you just told me was that there's a breach in your system, you are aware of it, but not changing anything???? There's no way I'll have both my mother's cards, her ID info and everything needed for that account online and physical if i just copied the card. You never query when I come to pay that exact same account for my Mom!?! You're a retail group offering financial services too. Surely it would be safer to simply change your cards to chip and pin cards??? As you heard instore I adviced my Mom to rather close the account as it's not safe. . . Then you assisted me quickly, as you put it, I caused a block in your line. The same thing happened to my brother, but he simply paid with his own card. . . There's plenty of younger people assisting their elderly parents with errands, you should know that 😏
0 replies
22 months ago
DON'T DO DEBT REVIEW!!!!
6 years after i stopped my debt review, yet they haven't cleared it on ITC. Resulting in me still not being able to do anything.
111 replies
22 months ago
*****ing customers money 💰
I really don't understand FNB anymore. They fined myself as wel as my Mother for insufficient funds on money spent before they decided to deduct their bank charges. I spent money on the 20th of the month already, their bank charges went off, then the money spent on the 20th afterwards only. Fining people R90 per transaction. . . If you do this to 100 people per branch, one transaction only, its R9000 you've made extra per branch!!!! This is not the way to do business FNB! I will surely close my account very soon.
53 replies
32 months ago
Terrible service and no call centre numbers working
Car was towed to incorrect adres, nor insurance nor towing company answers their phones. Stranded 45km away from.my vehicle
917 replies
57 months ago
No Service & Overpriced SImcards
Constantly have problems with my WI-FI service. Was on the 200G packages, they decided to downgrade my package after a robbery at my house, no data were transferred over to new account. Had to pay R250 for a replacement SIM!! I now pay extra for top up data, and it doesn't always even show or allow me to log in to my account! Customer Service telephone ☎️ keeps on changing, and the Messenger customer service takes between 2 to 24 hours to respond! Horrible service, and router no good either.
106 replies
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10 (100%)