Lauren M

Kia Northcliff

To say I’m disappointed with Kia Northcliff would be an understatement. I’ve always loved Kia vehicles and was genuinely excited to purchase a new car under my own name—but this experience has completely *****ed that excitement. I would strongly recommend visiting any other Kia dealership, as I’ve had far better experiences elsewhere. How does a dealership make errors with an engine and VIN number, then pressure clients and finance houses because of delays caused by their own processes, just to meet monthly quotas? To make matters worse, I received a call a month later informing me there were still issues. The level of service, customer care, and overall professionalism at Kia Northcliff has been shocking. If you want to avoid frustration and disappointment, steer clear of this dealership. Either go to another Kia branch or, better yet, consider a different brand entirely—I would never purchase a vehicle from Kia Northcliff again.