NH
Naki H
Active since Aug 2021
11
Reviews
0
Industries
Reviews
11 reviews3 months ago
Mistreated Minors Terminal A - Flight ZN305
I am writing to formally raise a complaint regarding the handling of my minor brothers, who were travelling as unaccompanied minors under the care of your airline at the airport, Zambia Airways. The lady was at the counters at Terminal A under COLOSSAL AVIAPARTNER, Flight ZN305 9n Monday 5 January, departing Johannesburg to Lusaka. We arrived at the airport at 08:00, well in advance of the scheduled 10:15 departure, specifically to ensure that all procedures for unaccompanied minors were completed smoothly and without stress. The check-in process was completed early as advised. After check-in, I informed one of the male staff members at the counter that the children needed to eat. I was instructed, in a rude and dismissive manner, that whatever we chose to do, we must ensure we returned before 09:00. In response, I rushed the children to get food and ensured we returned before 09:00, prioritising compliance with staff instructions. Upon returning before 09:00, we were then told that we were “too early” and that the children would only be collected at 09:15. We waited as instructed and returned again at 09:15, only to be told to wait yet again without any clear communication or explanation. Ultimately, the children were only collected at approximately 09:47, less than 30 minutes before departure. Given the size of the airport and the distance between the check-in counters and the boarding gates, this resulted in the children being rushed to the gate while carrying heavy bags. They were not given adequate time to use the bathroom, collect water, or move calmly if they needed to, while under the supervision of a staff member, accompanying them, Qini Mavundla( I was given this name by the man at the airline controller counter), who had already demonstrated a lack of patience, empathy, and professionalism. I would like to emphasise that my concern is not whether the children eventually reached the boarding gate. The issue is the manner in which they were handled, the lack of coordination, the conflicting instructions, and the absence of care and consideration for their physical and emotional wellbeing. When parents or guardians declare children as unaccompanied minors, the expectation is that the airline assumes full responsibility for their care from check-in through to boarding. This includes clear communication, reasonable timing, and staff who are equipped to work with children respectfully and compassionately. The behaviour displayed by Qini Mavundla, as well as the conduct of other staff involved, raises serious concerns about suitability to work with unaccompanied minors under Zambian airways. While staff may not be contractually obliged to carry luggage, they are entrusted with the care of children, which requires patience, professionalism, and a basic standard of human decency. I trust that this matter will be investigated thoroughly and that corrective action will be taken to ensure that no other children are subjected to a similar experience. Need I say that when they were leaving Zambia they did not experience any of this. They were assisted to carry their bags.
0 replies
3 months ago
MISSTREATED MINORS TERMINAL A OR Tambo
I am writing to formally raise a complaint regarding the handling of my minor brothers, who were travelling as unaccompanied minors under the care of your airline at the airport, Zambia Airways. The lady was at the counters at Terminal A under COLOSSAL AVIAPARTNER, Flight ZN305 9n Monday 5 January, departing Johannesburg to Lusaka. We arrived at the airport at 08:00, well in advance of the scheduled 10:15 departure, specifically to ensure that all procedures for unaccompanied minors were completed smoothly and without stress. The check-in process was completed early as advised. After check-in, I informed one of the male staff members at the counter that the children needed to eat. I was instructed, in a rude and dismissive manner, that whatever we chose to do, we must ensure we returned before 09:00. In response, I rushed the children to get food and ensured we returned before 09:00, prioritising compliance with staff instructions. Upon returning before 09:00, we were then told that we were “too early” and that the children would only be collected at 09:15. We waited as instructed and returned again at 09:15, only to be told to wait yet again without any clear communication or explanation. Ultimately, the children were only collected at approximately 09:47, less than 30 minutes before departure. Given the size of the airport and the distance between the check-in counters and the boarding gates, this resulted in the children being rushed to the gate while carrying heavy bags. They were not given adequate time to use the bathroom, collect water, or move calmly if they needed to, while under the supervision of a staff member, accompanying them, Qini Mavundla( I was given this name by the man at the airline controller counter), who had already demonstrated a lack of patience, empathy, and professionalism. I would like to emphasise that my concern is not whether the children eventually reached the boarding gate. The issue is the manner in which they were handled, the lack of coordination, the conflicting instructions, and the absence of care and consideration for their physical and emotional wellbeing. When parents or guardians declare children as unaccompanied minors, the expectation is that the airline assumes full responsibility for their care from check-in through to boarding. This includes clear communication, reasonable timing, and staff who are equipped to work with children respectfully and compassionately. The behaviour displayed by Qini Mavundla, as well as the conduct of other staff involved, raises serious concerns about suitability to work with unaccompanied minors under Zambian airways. While staff may not be contractually obliged to carry luggage, they are entrusted with the care of children, which requires patience, professionalism, and a basic standard of human decency. I trust that this matter will be investigated thoroughly and that corrective action will be taken to ensure that no other children are subjected to a similar experience. Need I say that when they were leaving Zambia they did not experience any of this. They were assisted to carry their bags.
0 replies
10 months ago
The VFS Website does not work
The South African VFS website has does not work properly. A few examples: 1. If you click the "Back" button on your browser, it logs you out automatically. You then cannot log back in for 20 minutes (it gives you a "duplicate error"). 2. I can not set an appointment. There is no availability until next year. You select a date, it changes location 2. Any time I click the "Download appointment letter, application and checklist" button, it logs me out. 3. This means it is LITERALLY IMPOSSIBLE to print the application form necessary for in-person submission. 3. When I click on the application number (left-most cell in the table), I cannot navigate to "Print" (it shows as a tab but you can't click it). Therefore to try to navigate back to the page to print the materials, I clicked the "Back" button and ran into problem #1 again. I found these bugs on Chrome, Firefox, and Internet Explorer, across both Mac and PC. (I really did try everything.)
0 replies
52 months ago
Rude employees at Goddess Cafe
I am so disappointed as a first time customer. We called Goddess Cafe at around 11am to confirm what time they close on new years eve. The lady we spoke to mentions we close at 5pm, we are fully booked but you are free to do a walk in in case there aren't many people that show up. We drive all the way to Linden. I would have been happy to see it fully booked. We got there at 1525 with the waitresses and waiters flowing at us as we enter. We gave ourselves a table as there were a few tables available. This lady who had short hair comes and says, "we are closed, we close at 3pm.". We explain to her that someone who works here told us you close at 5pm today. She says no we closed. No apology, nothing. Atleast to show concern. It's the reception and the way she addressed the situation that was quite rude. This is how some restaurants end up losing customers. It's not just the appearance, how you treat your customers matters too.
0 replies
54 months ago
RUDE EMPLOYEES
Sobert Nicolway disappointed me. I got there at 327pm. They close at 6pm. The ladies were speaking in shona which they thought I don't understand. They told me the person who can do your nails is not around and we won't finish now. Yet between each other They were saying I want to knock off early. Meanwhile the other lady was doing a fellow member of staff's nails. I had never used Sorbet and as a big brand I expected more
53 replies
56 months ago
Murano Estate putting us in danger
I do not understand why uber drop offs are not allowed in the Murano Estate complex. This was not disclosed from onset. The security guards are rude and their duty is to protect us not treat us like we have no rights to the complex. We were traveling and we had a lot of lagguage, I would understand if it was just me and my handbag. In the early am's whilst it was quite dark we were expected to now go with our lagguage to the gate and out of the gate all the way from our unit. How unsafe and inconvenient is that? The other time I broke my leg and had to get an uber they tell me ubers are not allowed in. I had to limp all the way from the gate to our unit even with groceries. Is this a complex that only accommodates people using cars because if that's the case, we should have been informed that we should use our cars at all times. When we make noise they are quick to complain when they have no idea why the noise was made or what had happened. But our safety means nothing to the estate. This NEEDS to be looked into. Thank you! Regards Naki
0 replies
56 months ago
Amazing Flight and Pilot
What an amazing flight with airlink. Great take off, landing and communication
0 replies
56 months ago
Dischem Nicolway Amazing Customer Service
I was soooo impressed with the dischem staff especially at the pharmacy at Nicolway. So impressive. Patient, kind, attentive and knowledgeable. I went to clicks today I was so disappointed with the pharmacy and this isn't the first. Please keep it up!!! Especially in these Covid-19 times
0 replies
56 months ago
Bags NOT ALLOWED FOR DROP OFF 40 MINUTES before flight departs after online check in
Honestly feel like airlines have made losses during COVID are trying to recover this money the wrong way! So our flight was at 130PM. We checked in online and the Boarding pass clearly states that the boarding gate closes 10 minutes before the flight leaves. We got to the check in counter at 1249 and we were told we can not drop off our lagguage considering we had checked in online . We requested that we are allowed to enter the flight and our bags get on the next plane which was at 430pm at a cost. They refused, they preferred to charge us an extra R3,200 with a R200 penalty. This is a domestic flight I do not understand how getting to the airport 40 minutes the plane leaves after checking in online was late to drop off the bags? The lady stated they have a 5minutes grace period which they choose whether to exercise it or not. This does not even make sense. Honestly should consider a refund for this unnecessary cost!
0 replies
57 months ago
Suspended Flight: Fraud & Bad customer service
We booked a return ticket through Travelstart on the 25th of July for which we were to go to Cape Town using Mango Airlines and return to Johannesburg on Airlink. They decide to send us an email days before our flight telling us Mango suspended operations and we should fill in a form to claim for a voucher meanwhile they expect we should spend money to book another ticket to go to Cape Town using our own money. I do not understand why we had to spend when Travel Start was paid cash for the entire itinerary and they were to make a plan on how we should go to Cape Town either using another airline or immediately getting our refund. We have no idea when this voucher will come and I do not intend to go to Cape Town anytime soon after this trip. Why should it become my job to sell the voucher to get the cash! I tried to tell the agen to book us with airlink and charge us as if its a round trip then we top up. Yes they would make a loss but these are losses businesses make because the customer comes first, especially where the mistake is on their end. Secondly, we booked the ticket on the 25th of July 2021. Surely Mango knew operations were being suspended, why was our booking accepted??? I need a refund in cash please. I can't be waiting on Mango because I booked through Travelstart not Mango! I should be under no obligation to travel to Cape Town because I have a voucher, that's covering one way
0 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (81.81818181818181%)