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Lungile D
Active since Sep 2021
6
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6 reviews14 months ago
Unfair Removal at Emfuleni River Lodge
My friend and I were looking for accommodation within Vanderbijlpark, as we had a wedding to attend for the weekend of 1, March 2025. On the 27th of February 2025, my friend found Emfuleni River Lodge on bookings.com. She contacted the cell number, via WhatsApp, that was provided to ask if they had an availability. The contact person, whom had not revealed their name at the time, to later finding out that it was one of the employees (female) by the name of Mbali. She informed my friend that there was availability, and that we are to make a deposit payment to reserve. We then had trust issues to make any payments, as communication was through WhatsApp, and the Bank Confirmation Letter showed some name; Nikok Trading and Projects (Pty) Ltd. We then told Mbali that we will pay upon arrival. On the day of our booking, 28 February 2025, Mbali gave us a call when we were leaving Johannesburg, just after 20:00 asking us if we were still coming, and we confirmed that we were on our way. Upon arrival at the lodge we saw a text from Mbali stating that our room was taken. However, when we arrived for checkin she managed to get us the room. We had told her that we will be booking for 2 nights. She first put us in room 1, and then stated that we would only be able to stay in this room for 1 night and be moved to another room the following day. I then asked her to put us in a room that was not booked, as we would return very late from the wedding we were attending. She then put us in Room 7. Everything was smooth sailing in our stay, up until the following day, 1 March 2025, when Mbali gave us a call a few minutes after we left the lodge to go to the wedding. The call was informing us that allegedly they made a mistake in the bookings. And that our room was booked by someone else on the previous Wednesday, but canceled and had not confirmed their rebooking date. Mbali further stated that due to this alleged double booking their Boss Niko had instructed them to remove our luggage from our room, and suggested some BnB by Spar, in Vanderbijlpark. We were so appalled at how this establishment would commit such a felony of taking our belongings without our consent, and placing our luggage in the kitchen they do the laundry and breakfast. My friend and I returned fuming at the lodge. When we arrived Mbali and Isaac (male) were at reception. I informed them that what they did, including their boss was a crime, as they took our belongings without our consent, and placed them in a place where they cook. Mbali then told us that their boss, Niko, had gone to book for us at some lodge by Spar. We refused to go to this booking at first, as we had already paid to stay at Emfuleni, and felt we were being removed unfairly. But because it was late (going for 23:00), and we were fatigued we ended up going to this BnB, and took Isaac with us. Upon arriving at this BnB, we then learned the news that this Niko personally came to make the booking himself, and that BnB was more priced than the Lodge, so Niko said he would loose a lot of money if he paid for our breakfast as well. So, we had the booking and no breakfast, as Niko said if we wanted breakfast we would have to pay ourselves. What I don’t get is why we had such treatment, of which the lodge could’ve informed that person who canceled for Wednesday that the rooms were full. But instead, they had to target two females and mishandle our luggage, without our consent. The level of disappointment is unmatched, because my friend and I had even planned that we would return to the lodge, prior to the incident that irrupted later on the Saturday. Never have I felt such violation in my life. I don’t fully blame Mbali an Isaac, as what we witnessed there was child labour. Mbali & Isaac not on handle reception duties, but are the ones who cook, clean the establishment.
0 replies
35 months ago
PnP Clothing Online shopping: Poor Customer care
On the 31st of May 2023 (Wednesday), I placed an order on the PnP clothing website. I had to do two separate orders because I was sending parcels to two different locations (Johannesburg and Durban). When I did the first order (Johannesburg order), I punched the address, intended for. However, the system/website saved it as my default. Therefore, when I was placing the second order (Durban order), the system/website kept refusing to save the new address I entered. I kept on trying to delete the other "defaulted" address, but their system did not delete it. I then placed a call, on that same day, and spoke to an agent by the name of Adrian Louw, and explained the issue. Because of our bad line, he sent me an email to email him back the correct addresses for the shipment and billing addresses. After emailing him the addresses, he did not respond back to my email. So, I decided to call the call center again, just to find out if they received my email. Then I was assisted by another agent (Nicole Fisher), who informed me that she could see the email I sent with the addresses and that their team will send this information to the courier company. I further informed her that I had not received a tracking number, and she stated that customers only receive one after 24 hours of purchase. The next day went by (02 June 2023 - Friday), and no tracking number was received. Because of this silence, I decided to go to the nearest PnP clothing store, where I explained my situation. They informed me that they could not assist me, since it was an online shopping purchase, of which I then asked if I could at least use their landline to contact customer care. To my surprise, I had the very same Adrian Louw as the agent who picked up my line, and he then informed me that he suspects that at least one of the orders placed was delivered to the first address, and will do a follow-up on the second order, and contact me that very same day. The person I sent the first order to informed us on Saturday (3 June 2023) that she received all the parcels I had ordered. This now meant I had to personally go collect the second order at the first address, and have to now courier the second order myself. This cost me an additional R220 just to courier the second order, as I had to now courier the second parcel myself, after already spending R4489.76 online shopping. Only on the 5th of June, 2023 (Monday) does Adrian decide to then send me information that my parcels were all delivered under one address, and only then decided to send me a tracking link. All he could say after is that "... He apologizes for the inconvenience...". No accountability was taken on PnP's side, regarding their website which does not allow a customer to add and save a new address, for each new order. My PnP Clothing website still has the first address I sent the parcel, even after several "delete" attempts. I am so appalled at how they handled this situation, such poor communication on the customer care end.
106 replies
35 months ago
Unpleasant service delivery
I placed an order, for a U-shaped 7-seater/couch, on the 25th of November 2022, from Lifestyle Online furnitures, which I found off Gumtree. I was in communication with someone I assumed was the owner, by the name of Chris Amberson. We first were in communication from the 14th of November, after reviewing their work from Gumtree. From there I asked him to send me a few photos of couches that were recently done, just to see their actual work, as some of the images from their website look photoshopped/from the internet. I even drove to one of their upholstery ventures to view a couch that was about to go get delivered. My description was that I wanted this U-shaped couch to have cushioning and in a buffalo material. I even provided Chris with an image of how I wanted the cushioning to be. These changes were going to come at an additional charge/cost from the initial set price. Which I had no issue with. I only received the couch a few days after Christmas (December 2022), and when they arrived I was not happy with the final result. From the noticeable wood to the stitching to the cushioning, comfortability, and squeaky sounds when you sit, as well as the final touch-ups. If anything, the cushioning was like those matrasses they have on hospital beds (that slide off when sitting). After informing Chris about this, I even suggested they simply take their couches and refund us. This was when Chris went on about "The policy to refund is 25% and payable in 60 days". I told him that I will not accept that policy as this was not communicated to me prior to purchasing, nor did I see that policy on their website, as I saw their couches on Gumtree. This conflict was all now happening in early February 2023. I expressed to Chris how disappointed I was in how the situation was being handled, as all I (now) required was for them to simply refund us, and collect their couches. As I saw that even if they took the couches to repair that they would return in an unpleasant condition, and wanted nothing to ever do with the company. All I was doing was trying to support a privately owned small business. The couches were only then collected on the 27th of February 2023, from our place, and only returned back on the 19th of March 2023. When the couches returned, I honestly was not happy with the couches and was just drained from having to deal with this company. After my trip back (18 May 2023), from Durban for my father's funeral, I decided to send Chis a message asking if their company can buy their couch back, as I have concerns about the squeaking and discomfort of the couch. I further let him know that I do not see this couch living to see July/August. All he did was blue-tick me and is now ignoring our calls.
0 replies
35 months ago
The Filly (Car Wash)
Upon my arrival, from Durban (Dad’s funeral), I decided to pass by and wash the car @TheFilly (as per my usual car wash and sports/hangout spot). To leave with an unfortunate situation. Where one of the car wash attendants, by the name of Praise, accidentally bumped the right back bumper side onto a pole. Tired from my 5 hours drive and frustrated, I asked Praise if he would be able to fix this, as we generally know stories when it comes to car accidents/etc. And he told me that he can have it fixed the coming Sunday (yesterday), in his hood (Alex). Saturday evening I sent Praise a message informing him about the time I would arrive the following day, as auto/paint shops close earlier on Weekends. Initially, I said I would arrive at 08:30, but communicated 09:00 the following morning, as he informed me that he could make it by 10:00 latest, due to taking public transport. I also left The Filly owner (Jorge) a message informing him that I am headed to an area I am unfami**** with, should anything happen to me. Being this accommodative, Praise made me wait an hour for him, as he was coming from another area (Tembisa), then when he arrived we went to go buy the paint. Upon heading to his connect’s panel beater, it turned out that he (The panel beater) had suddenly gone to church. This made no sense because Praise said he spoke to him in the morning (face to face), informing him that I had arrived and that we’d go get paint and return to his workshop. I literally waited in the car an extra 7 hours (from the hour he made me wait for him; 10:00 - 17:00) for this panel beater to arrive back from this alleged church. I decided to inform Jorge (the owner), that I was still waiting, and the car had not been started on. To his surprise, he informed me that I should come to The Filly’s premises, the following day (today), and arrange with Praise to have the car fixed on their premises. Today I arrived around lunchtime, as I informed them of the time I would arrive, and Praise informed us (Jorge and I) that his panel beater is not available today, and that I have to come tomorrow. Three days that this guy is inconveniencing me. My Sunday went to waste, where I had to sit in the car for 8 full hours, and even miss church (evening service). To having to inconvenience my lunch break today, driving to The Filly for nothing. To be told that I now have to come the following day (Tuesday), out of my expense (petrol) and time. This is by far really appalling even on the management side. Worse is that I always wash my car there. Let alone go there for Chelsea/United games, with my partner and friends. I literally bypass all the car washes from around my area (Lonehill), to get it washed there. And this is how my situation gets handled.
0 replies
40 months ago
Makro Woodmead - Poor Customer Service
Makro - Woodmead has the worst customer service ever. I bought a Hisense fridge last month (November). Took over a week to even have my fridge delivered, of which I had to take matters to my own hands, by having to end up coming to fetch the fridge myself. To think delivering the fridge would be the only issue. I logged a faulty dispenser issue, of which I was told a technician would come have a look at the matter. I can’t even buy meat/ice cream because the freezer barely freezes, where my meat was starting to go off. While the fridge also leak’s at the back of the fridge Did any technician come?! Over a week and silence from the store. I texted some sales person by the name of Pascaline, of which I was in communication with throughout. After almost 2 weeks of waiting I ended up going to the store myself, once again. And the some white refund store manager spoke to this Pascaline to ensure they give me a call this week. And as usual Pascaline acted proactive of the matter. I then bumped into this Molefe Hisense sales person, who assured me that he would call me first thing in the morning, at 09:00, on Monday. It is snow Friday, and not a single phone call or email was received. I just want to be done with this fridge issue, and be done with the Makro in Woodmead. I can ever shop there ever! My peace and sanity matters most.
132 replies
56 months ago
Appalling service
Absolutely the worst company I have ever encountered with. I have not seen such poor customer service. I really have no idea how that company is even still operating. At first I thought they were slow on purpose, as majority of the clients are referrals from insurance companies. I'm just appalled and shocked that's they are still running. From receptionist to manager. Just poor customer service skills. No idea what this (Brandon) of a manager really actually does, but I'm just shocked that there are companies that can have such poor service skills. Servicing a bumper for almost two months. Absolutely ridiculous!
53 replies
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1 Star
6 (100%)