Leigh-Ann Knipe

PAUL polofields, bad management and service

Last friday I went to PAUL South Africa at Polofields for dinner, when I paid with my card their machine malfunctioned taking the money out my account but then the manager insisted that it doesn't reflect for them and I had to pay with a second car. But he tells me the money will bounce back in a few hours and he will call me on Saturday to confirm. Saturday I see it hasn't bounced and I get no phonecall. Monday morning I phone and ask for an EFT and I'm told they need the proof and I have to come in, with my schedule I'm not able to go in. Tuesday I arrive at the restaurant they tell me they don't have enough cash but with the slip as proof they'll do an EFT. Next day, no payment is reflecting. I phone again and I'm told the accountant will do the EFT. Thursday has now arrived and still no payment has been made. So I drive to the restaurant for the second time. I'm left waiting for 15 minutes for the manager and when he finally comes out he tells me they now need my card number and I must wait 10 minutes for the accountant to track the transaction so the payment can be approved. My time, money and schedule does not seem to be in any consideration from management as I couldn't wait any longer. Now ontop of this the accountant is shifting blame with my bank and expects me to contact them to sort it out Absolutely ridiculous the manner and unconcerned attitude from management.