MA
Melissa A
Active since Sep 2021
2
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Reviews
2 reviews34 months ago
Disappointed customer!
I am disappointed with the service I received from the Hollywood take away at the Greyville Racecourse. Upon entry, my family and I sat at a table, my husband went to the bar counter to place an order, as this was the only counter that was serving. He was told that someone will come serve our table. 10 minutes later, no one assisted. He then went back to the counter to remind the staff, again, he was told someone will come assist us. Another 15 minutes later, no assistance. So I went to the counter, I greeted the barman, he ignore me. The gentleman next to me said to the barman, the bar is busy yet only one barman, so as the barman was preparing another customer's drink order, I told him that we've been waiting +/-30 minutes ( bear in mind, there weren't any staff on the floor) and no one assisted as you said that they would. He totally ignored me! I then asked him " why are you ignoring me? “he still continued to ignore me. As I was walking away, I over heard the gentleman that was standing next to say to him" please assist that lady's table, she was waiting a long time " that's when a waitress came to our table. She took our order, I asked to speak to the manager. He came to our table, I explained what had happened. He apologized. The waitress came back another 10 minutes later with our beverages, she said that our food will be ready soon. Another 15 minutes later she came back to let us know, that they are out of bread. The bread will be delivered from Argyle road. At this point I was ****ed. So was my husband and the rest of my family. This boils down to poor service, poor management. How can the manager not know that there is no stock of bread? Does he not manage his staff ensuring that the establishment is well taken care of as well as his customers?. The establishment wasn't busy, only a few tables were occupied. So being busy should not be an excuse because they weren't busy.
0 replies
56 months ago
Green chilli disappointment
I've heard so many good reviews about the bunny at Green chilli in Cornubia, however when I was at the restaurant on Saturday. I had waited over 50 minutes for my food. As I was waiting, I noticed alot of people walked in and out with their orders. Their service was very disappointing because it seemed that pre orders took priority over sit in orders. My waiter did not even bother to check on us, or let us know that there is a delay. We had ti call out to him twice and all we heard was that our food was coming!
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