HK
herman K
Active since Oct 2009
111
Reviews
0
Industries
Reviews
111 reviews1 month ago
Terrjble service
We have been trying to make a appointment for my daughter to get her ID ...we have been tryimg for 3 months...no slots..we went to fnb the glen..on a saterday...lady told us if we cant get a booking..we must come in a weekday..she will then assist..went there today..SORRY SIR..WE CANT HELP U ..WITHOUT A BOOKING..***..seems the service from banks is just as slow and pathetic as from home affiars..openty ppl in that dep but no one working...this is terrjble service...
53 replies
1 month ago
Your service is.pathetic
So..since the 23 i have tried to.assist my dad in gettjmg my mkms fumeral.policy pqid iut..these staff members give out wromg imfo that is needed..to delay payment..they keep on askimg for.same forms ocer and kver..some forms i have send in 5 times to the same person..same email This is.terrjble.service..lastewwk.when i did.a.follow.up complainy here..my ckmplaint was deleted...this in nonsence as my complajnt has not been.sorted..they say paymmrt is 24 to 72 hours...but thos is now goimg 8 days..messimg us aroumd..lettimg my ols dad..waistnhis time and petrol.goimg to get forms from.saps..bit they domt need these forms..and today .yet again..they ask for the.same forms send in from the 23rd..this is pathetic
106 replies
2 months ago
Your staff are untrained
So...i submitted a clajm kn belahalve of my dad..for a funarel benifit as my.mkm.passed away monday...we had to.resort to hellopeter to get a responce from these clowns.. I was then phoned by lutendo ramanala..and i was instructed by this untrained staff member that as i want to have the benifit paid out to me.as i am.paying the funeral company....my halve blind cripple dad..must go make a afidavid stateing i am his son.and he wants the benifit paid into my acc..we did all this as per your untraimed staff member..i send in ALLLLLL the forms asked for..my id..my proof acc..afidavid..all docters forms.. Now i get a email stateing they need my dads id..his claim vorm...and a proof of bank acc YOU PLL...ARE WAISTIMG OUR TIME..U ARE DUCKING AND DIVING NOW TO.SETTLE THIS CLAIM..U ARE UNPROFECIONAL... I.WILL SEND U THE NEW DOCUMENTS THAT U ARE ASKING FOR NOW.....SEEING NOW THE DUCKING AND DIVJMG HAS STARTED..WHEN.THE CLAIMS COME JN THIS STAFF MEMBER IS UNTRAINED..AND IS GIVING OUT WRONG INFO..TO DELAY CLAIMS..ARE YOUR STAFF TRAINED TO GIVE WRONG INFO..OR IS PART OF THE INSURANCE POLICY ****.... TO.DELAY AS LONG AS POSSIBLE
53 replies
2 months ago
Your service is PATHETIC
Seems in south africa..gettimg cuatomer service is impossible FUNERAL POLICY My mom passed away mkmday mornimg...we have been sending mails..comtacting them on messanger..whatsup..there is just no customer service..no responce from them..nk call back..NOTHING SO..in our time of mourning...we now have to deal with this kind of *** service..pathetic responces Why do companys have this kind of service.. Do u clowns really think i am in the mood for this childish behavior now that i have to put my mom to rest..DO U THINK THIS SERVICE IS FAIR NOW.. UU.DKNT REPSKND TO.EMAILS..U DONT RESPOND TO WHATSUPS AS PER YOUR WEBPAGE..U DONT RESPKOD TO MESSANGER MESSAGES..MY SISTER HAS MADE MANY CALLS AND CANT GET ANYWHERE .. AL I WANT IS THE CORRECT FORM TO CLAIM..AND SPEAK TO A CONSULTANT THAT CAN ACTUALLY SPEAK ENGLISH..AND SORT THIS *** OUT TODAY
212 replies
4 months ago
You almost killed me..
So...you still have not made any attempt to contact me..nor any attemt to sort my complaint out
106 replies
4 months ago
YOU PUT MY LIFE IN DANGER
So...i was rushed to the ER wednesday morning 7am..for severe chest paint and difficulty breathing..In the ER the doc on call and the rest of the staff jumped jnto action..in assisting me..and by connecting me to the blood pressure machine..all sirens and lights went off...my pressure was around 215/117..and this turned into a medical emergency... as this can lead tk a stroke..or heart attack THIS IS WHERE DISCOVERY PLAYED WITH MY LIFE.... Even after 3 hours in ER ..the doc telling these clowns ..he needs to go either ICU...or high care...This untrained uneducated discovery staff memeber in auth is questioning the doc...about why do i need to go to ICU or High care...i laid there for 3 hours...that the doc on call told me ..he doesnt know what is wrong with discovery.. I have all the details of this person at discovery..and i am thinkjng of taking legal action against this person...for putting my life in danger As soon as i have seen my doc agajn...i will discuss this with him
159 replies
5 months ago
Why do u keep kn calljng me
This is why i hate doing these online quotes..as u leave your nr..for a CALL BACK..and now 3 consultants called. During today..i have told them ..i am busy. ..please call me after 5..and still momentum keeps.on calling..why..
213 replies
6 months ago
Check your bank statements
The poor service blamed om the system ..from this company..is getting out off hand.. Once again..these clowns take a double debit order from my account...thinkjng i wont see it....i have now had enough of this..i want my money back in my account.. today... This is the most unprofecional service i have come accross ever..if its not staff members makjng changes to my policy ..or canceling my policy without my concent..it now again double debits... Do u have ppl there that can do the job we pay u for ......what the hell is going on Pathetic pathetic service
71 replies
6 months ago
Clowns
So..i fell behind on my bond payments..not alot..15 000...as my wife was diagnosed with cancer ..and we had to pay in alot ..ok..my fault..so these ppl are harrasing me...after as promised i paid them 7000.00. And they have recieved this..but still its threatening email and sms after the other..i am now gettjng to a point..that i am considdering openjng a case of harrasment..u can send them a whatsips as they requeast...they blue tick u..and no responce...go on ...try me..**** me off even more U are unprofecional in your dealings with customers If you want to come to my house ..please do... seejng thats the newest threat i am getting..AFTER I HAVE PAID ..AS PROMMISED
0 replies
7 months ago
Poor customer service
Since my wife was diagnosed with breast cancer last year september..and dealjng with discovery has been the most stressfull 12 months in our lifes This company say they have the best ongology benifits out off alk other medical aids... So my wife was given her own ongology benifits and that has been used..now on the 9 sep this benifit has reseted and she has full cover..but agajn discovery is ducking and diving as she went for her scan lasf week...and discovery decided not to pay for this..i tried emailkng ..messenager and i am told they are investigating..no responce..no feed back..we are under enough mental and financial stress and we realy dknt need this kjnd of *** service..why do have to resort tk social media to get a responce..i am not goimg to fight ..i am not going to.shout..but dont **** me off..j pay for this service..DK YOUR JOB
159 replies
Review Distribution
5 Star
2 (1.8018018018018018%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (4.504504504504505%)
1 Star
104 (93.69369369369369%)