Freddah L

Fraudulent sales by Auctioneers

On 6th /10/2021 I went to Goodrch auctioneers responding to an ad on Facebook market place. I got there and chose 2 single bed mattresses, I paid for the2 mattresses,paid for delivery and further paid for tax they charged. The following daytheir delivery guy brought filthy torn mattresses to my place and not the ones I chose and paid for, and I called them to complain and they told him to return them. Today is the 14th and they tell me 1.they don't have stock. 2. they don't give refunds 3.if I take the filthy mattresses I must pay for delivery again 4. They give credit and I must come to them to buy other things to that value. I paid them hoping for goods and service but all I get is abuse.should I open a police case?