CM
Clement M
Active since Nov 2021
2
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0
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Reviews
2 reviews11 months ago
WHAT HAPPENED TO LENSESONLY?
I appreciate their work and their delivery time (quick delivery time is THE most important thing in the contact lenses business), but they seem to have vanished. What happened? Their new website is down... telephone is unanswered.
0 replies
54 months ago
Vumatel Delays
I am not the complaining type, but... my patience has been tested. I arranged a fibre connection in my new home (a complex) through Afrihost, but that process took days because of the relentless 48 hour undertakings; I understand that the line was "active" as a result of a former tenant and Vuma had to remove this person. That took forever and a day. After what felt like two weeks, my line was sorted. Less than 7 days thereafter, my line went down. It took Vuma about 3 days to resolve; during that time, I was forced to drive to work as my job is very internet heavy. It turned out that the issue was the line; it was compromised somehow. To resolve this, my line had to be bypassed somehow and connected directly to the main source (whatever that means). Less than 7 days after that (approx. 3 days ago), my line went down AGAIN. It's the same story over and over again. I don't use my fibre for video games, I use it for serious work at the Office of the Chief Justice. Every day that I have to drive to work, I am burning fuel that I do not have to. Furthermore, what irks me is that I am not aware that I will be given a pro-rata refund for the down time experienced. This is poor customer service!
0 replies
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2 Star
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