BW
Belinda W
Active since Jan 2022
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
CLEARVIEW SPECTICALS
UNPROFESSIONAL SERVICE FROM MICHELLE SMIT Complainant: Belinda Wahl Supplier: Clear Vision Spectacles (Cape Town) Product: Spectacles Nature of complaint: Defective medical product – refusal to issue full refund Complaint Summary I purchased prescription spectacles from Clear Vision Spectacles. The glasses supp**** to me are defective and not fit for their intended medical purpose. Despite notifying the supplier and requesting a full refund, the company has refused to comply with my consumer rights and has instead offered only a partial refund or store credit while also demanding that I pay return courier costs. This conduct is unprofessional and in violation of the Consumer Protection Act. Details of the Complaint The spectacles supp**** to me do not function correctly and cannot be used for their intended purpose, which is to correct my vision. Spectacles are a medical and wellness product and are essential for health, safety and daily functioning. I informed Clear Vision Spectacles of the defect and requested a full refund in terms of the Consumer Protection Act. The company refused and instead: Offered me only 50% back, or Offered store credit, and Demanded that I pay return courier costs for a defective medical product. I was also never supp**** with their alleged terms and conditions prior to the sale. Consumer Rights Violated Clear Vision Spectacles has breached the following provisions of the Consumer Protection Act: Section 55 – Right to safe, good quality goods The spectacles are not of good quality, not fit for purpose, and not usable as medical eyewear. Section 56 – Imp**** warranty of quality Where goods fail within six months, the consumer is entitled to choose a full refund, replacement or repair. The supplier may not dictate the remedy. Section 48 – Unfair, unreasonable or unjust contract terms Requiring me to accept partial refunds, store credit, or pay return costs for defective medical goods is unfair and unprofessional. The supplier’s conduct is also misleading and abusive toward a consumer exercising their legal rights. Relief Sought I request that the Consumer Commission order Clear Vision Spectacles to: Issue a full refund of the purchase price Collect the defective spectacles at their own cost Conclusion I acted in good faith and attempted to resolve this matter directly with the supplier. They refused to comply with the law and attempted to shift financial responsibility for their defective product onto me. I therefore request formal intervention and enforcement action.
0 replies
3 months ago
UNPROFESSIONAL SERVICE FROM MICHELLE SMIT
Complainant: Belinda Wahl Supplier: Clear Vision Spectacles (Cape Town) Product: Prescription spectacles Nature of complaint: Defective medical product – refusal to issue full refund Complaint Summary I purchased prescription spectacles from Clear Vision Spectacles. The glasses supp**** to me are defective and not fit for their intended medical purpose. Despite notifying the supplier and requesting a full refund, the company has refused to comply with my consumer rights and has instead offered only a partial refund or store credit while also demanding that I pay return courier costs. This conduct is ******** and in violation of the Consumer Protection Act. Details of the Complaint The spectacles supp**** to me do not function correctly and cannot be used for their intended purpose, which is to correct my vision. Spectacles are a medical and wellness product and are essential for health, safety and daily functioning. I informed Clear Vision Spectacles of the defect and requested a full refund in terms of the Consumer Protection Act. The company refused and instead: Offered me only 50% back, or Offered store credit, and Demanded that I pay return courier costs for a defective medical product. I was also never supp**** with their alleged terms and conditions prior to the sale. Consumer Rights Violated Clear Vision Spectacles has breached the following provisions of the Consumer Protection Act: Section 55 – Right to safe, good quality goods The spectacles are not of good quality, not fit for purpose, and not usable as medical eyewear. Section 56 – Imp**** warranty of quality Where goods fail within six months, the consumer is entitled to choose a full refund, replacement or repair. The supplier may not dictate the remedy. Section 48 – Unfair, unreasonable or unjust contract terms Requiring me to accept partial refunds, store credit, or pay return costs for defective medical goods is unfair and ********. The supplier’s conduct is also misleading and abusive toward a consumer exercising their legal rights. Relief Sought I request that the Consumer Commission order Clear Vision Spectacles to: Issue a full refund of the purchase price Collect the defective spectacles at their own cost Cease ******** refund and return practices Conclusion I acted in good faith and attempted to resolve this matter directly with the supplier. They refused to comply with the law and attempted to shift financial responsibility for their defective product onto me. I therefore request formal intervention and enforcement action.
0 replies
7 months ago
TALKSURE SA / CUBIX SOLUTIONS
Complaint Regarding Elixi Gap Cover I recently made an inquiry regarding Elixi Gap Cover and requested that the policy document be sent to me for review. When I later asked for the policy to be cancelled and for the premium to be refunded, I was informed that no refund could be processed as I had not cancelled within the 14-day cooling-off period. This is unreasonable, since I never received the policy document in the first place, which meant I was unable to properly review it or exercise my right to cancel. Elixi further claims that I had confirmed receipt of the policy and still needed to review it. I have no recollection of saying I received the policy. At no stage did the company follow up with me to confirm my decision before proceeding to debit R419.00 from my account. Assuming consent without clear confirmation is highly unprofessional. This experience has left me deeply dissatisfied. I find this conduct unacceptable and will never use Elixi Gap Cover again.
265 replies
20 months ago
VERY UNHAPPY WITH SERVICE FROM SNATCHER
I ordered a white computer desk on wheels for my granddaughter for her birthday. When opening the box we discovered that firstly the desk was not white but a light wood grain and secondly the edge of the desk had damage. I contacted Snatcher and the courier collected the desk on 06 August 2024. Since then after numerous emails I am still waiting for a response for the returned item. This item has been paid for in full but I do not have the item. One cannot phone Snatcher your only contact is by email to which you get no reply. ORDER NUMBER 384964 Belinda Wahl <belinda.wahl1@gmail.com> Wed, 21 Aug, 09:07 (6 days ago) to Snatcher Good morning, I am following up on my damaged and incorrect product that was collected by the courier on 6 August 2024. I have heard nothing about the outcome. I am very upset that I have had no response from Snatcher. Please advise what is happening as this was my granddaughters birthday gift and she still does not have her gift back yet. Regards, Belinda Wahl 082 571 2554 info@snatcher.co.za Wed, 21 Aug, 09:08 (6 days ago) to me Dear Valued Customer, Thank you for contacting us. We've received your request. Your reference number is #930800. Please allow up to 48 hours for a response should you not get one immediately as our consultants are working to resolve your query. Our operating times are from 8am – 4pm (Mon-Fri) and closed on Public Holidays. In the Meantime, here's a few helpful links: FAQ - https://snatcher.co.za/faq/ Delivery Process - https://snatcher.co.za/delivery-process/ Kind Regards Snatcher Team Belinda Wahl <belinda.wahl1@gmail.com> Mon, 26 Aug, 07:49 (1 day ago) to info Still waiting for a response. Regards, Belinda Wahl 082 571 2554
53 replies
25 months ago
Snatcher
Placed an order and within a few days had my order. Service was very good.
53 replies
38 months ago
BAD SERVICE
<div>On 27 February 2023, Mbali from Mondo On-Line phoned me to offer me an upgrade on my phone which is currently on a month-to-month basis with MTN. I agreed to sign up for a contract with a Huawei Nova Y70 Plus (which has 128 GB onboard memory) for R229.00 per month and I would receive R135.00 airtime per month. On 2 March 2023, DSV couriers delivered my parcel. After the DSV courier driver left I opened my parcel only to find that they had delivered a Huawei Nova Y70 (which only has 64 GB onboard memory). I immediately phoned the number on the invoice which I received with the parcel and after being transferred and being cut off 6 times I eventually got through to a Viwe Cokoto who said he would send an email to Mondo Sales Admin for them to arrange collection of the incorrect device. I was copied in on an email that Viwe (email Viwe.Cokoto@mtn.com) sent to Mondo Sales Admin asking that they uplift the incorrect device due to my nearest store being a franchise and they can not take the device. On 2 March 2023, I sent the following email to Viwe and Mondo Sales Admin "This is to notify you that I am canceling this contract with immediate effect and I await your response with regards to the collection of the incorrectly supplied Nova Y70." After numerous emails to Viwe and Mondo Sales Admin, they eventually collected the incorrect device on 7 March 2023. On 8 March 2023, I went into the MTN store at Jacqueline Mall in Randhart to take out a contract for a new device only to be informed that Mondo had not yet canceled the contract. I phoned the Rewardsco (086 123 6666) division on 9 March 2023 at 12:23 and spoke to Fred Bele. After explaining my problem he said he would log a request to cancel the contract. I asked him how long it would take and he said 7 - 14 working days which means that I will have to be without a phone for 2 weeks due to Mondo's incompetence.</div>
636 replies
52 months ago
STAY AWAY FROM UBER EATS - THEY STEAL YOUR MONEY
On the 31 December 2021 I placed an order through Uber Eats for pizza from Romans Pizza Florentia. When my order hadn't arrive after a half an hour I tried contact Romans Pizza only to find that they were closed. I then emailed Uber as they don't have any telephone numbers. I received the response below: - I have a payment issue or question · Hi Belinda, We can see that you have not been charged twice. The charge on your account is an authorization hold. An authorization hold is a pending charge placed on your account while we confirm your payment method, but it never leaves your bank account. This hold usually releases within 3-5 business days but time frames may vary depending on your bank’s policy. If you need further information on this process, or if there is a delay in these funds being released, we would recommend reaching out to your bank directly. Thanks for your understanding. Sent by Naveed T. on Wednesday, January 5, 2022 at 1:47:28 PM I kept on following up by email and I received the following email: - Thank you for your message Belinda. We understand that such experience must have been frustrating. However, as we have mentioned, we are unable to provide a refund for an order that has been placed more than 48 hours ago. Thank you for your understanding. I have never experienced such disgusting service in my life and will never use UBER EATS again and I will make sure I tell everyone I know what a terrible business they are running.
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)