NG
Naalini G
Active since Feb 2022
6
Reviews
0
Industries
Reviews
6 reviews12 months ago
excellent service from Odwa G at Discovery
I would like to extend my heartfelt thanks for his prompt and efficient handling of our client’s query. His genuine approach to client service is truly commendable, and it has not gone unnoticed. I had to express my thanks as it took us 4 months to get this query right only after liaising with Odwa. It’s rare to come across consultants of his calibre — his professionalism, attention to detail, and dedication really sets him apart. We often find ourselves dealing with call centres where it can be difficult to receive the support we need, which makes his assistance all the more appreciated. Thank you once again for your excellent service Odwa G.
58 replies
13 months ago
Excellent customer service - Peter
Had the pleasure of dealing with Peter. He assisted me with returning a shoe for a size bigger in 2 days. Excellent customer service. This makes you want to support the company and be ever willing to refer customers to them. It's not often that you get people going the extra mile for clients. It is truly appreciated. Thank you Peter.
0 replies
13 months ago
Pathetic service from Bonitas
Bonitas is by far the worst medical aid company I have ever dealt with. They show no empathy towards their clients and turn their administrative issues into the client’s problem. While we understand that internal changes happen, they should not cause such inconvenience to clients during transitions. I assisted a client with a downgrade and a change of banking details request. It's now the third month of the year, and Bonitas is still demanding cash payments from the client. There is no one in the management team who can even address queries—this is how inadequate and inefficient Bonitas' administration team is. At this point, Bonitas should consider advising clients to switch to other medical aid companies if they can't provide the necessary support. It’s incredibly frustrating to explain the situation to consultant after consultant, only to find they can’t help, won’t refer you to someone who can resolve the issue, or even worse, provide incorrect information. I will never recommend Bonitas to anyone, and I hope the clients currently with them move to a more competent medical aid provider.
106 replies
41 months ago
Old mutuals poor service
Old Mutual has poor service. Their lead times are too long and they don't value their clients. They fail on customer service. I've submitted a withdrawal request due to the poor service received and its taking almost a month to resolve. Whenever you call them, it takes a while fo actually through a consultant. When you do get through then the call gets cut. The consultants are also not equiped enough to handle queries and you end up spending almost an hour trying to resolve your simple query. The only whatsapp system is also not helpful and should be updated.
132 replies
50 months ago
Poor service
Further to my complaint below sent on the 23rd of Feb, I received a call today, the 28th of Feb to say that my claim was submitted to the PMB department for a review on the 25th of Feb and I will have to wait another 3-5 working days for feedback. Must clients complain in order for requests to be handled? Why did it take so long for the claim to be submitted? Why should I wait another 3-5 working days? Complaints should also be prioritized. The unemployment us very high. There are lots of people who are competent and hardworking, Discovery should remove the bad apples and allow competent people to work for them to prevent poor reviews. Complaint: Discovery health fails on customer service and requires more competent staff to assist in resolving claims. Clients have to continuously call Discovery (using their own airtime) and follow up on progress on claims. We have to explain the problem to each consultant despite giving reference numbers for the queries (keeping in mind that the longer you are on a call the more airtime is being wasted). There should be a trail of correspondence so that each consultant knows what's the latest feedback on a claim. There is no compassion for for clients. Very few consultants take initiative to return calls and follow up on queries until they are finalised
53 replies
50 months ago
Poor service
Discovery health fails on customer service and requires more competent staff to assist in resolving claims. Clients have to continuously call Discovery (using their own airtime) and follow up on progress on claims. We have to explain the problem to each consultant despite giving reference numbers for the queries (keeping in mind that the longer you are on a call the more airtime is being wasted). There should be a trail of correspondence so that each consultant knows what's the latest feedback on a claim. There is no compassion for for clients. Very few consultants take initiative to return calls and follow up on queries until they are finalised.
106 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
4 (66.66666666666667%)