Sarah M

Don’t do this to your children.

We started in January 2022. However, the system did NOT start at the scheduled date. I paid a hefty deposit by then as well as month 1 of fees. School started late. Once the textbooks could be downloaded - there were many issues - grade 8 maths E-book was grade 7, we picked it up through the study guide information. Grade 5 Afrikaans- e-book some pages are copied over others. Not all the work is there - picked up that through the progress report system. Life Skills book - grade 5 download for the 1st time yesterday - 17 March. The e-books are disorganised- there’s an exercise and in the middle of it then there’s information. In some cases there are NO answers - e.g. Technology grade 8. I corresponded ALL these issues, and always get prompt responses - we are aware, we are working on it. Grade 8 Afrikaans refers in their suggested study plan grade 7 work. Geography map reading scales - are done in mm not cm - ????? Most maps work in cm as it is too complicated or intricate to refer to in mm. The iClass videos - 2 hours per week - it was only available on 3 March - then you’re told to book 3 days in advance (null and void), then the booked classes are ALL cancelled (week 2), once the video is available- the quality is so poor that you can hardly see or hear and there is no interaction. The content in the video is so poor - I can explain better. The iWizard was made available around the same time. However my grade 5 has had access to 2 topics and my grade 8 - 3 subjects. They do upgrade it all the time. However in 2 weeks maybe 1 thing changed?!? I am not getting what was agreed to. The information given by the consultant was extremely misleading. And the deposit they required had to be paid by 13 December. So, naturally by the end of term 1 - more than 90 days later- you don’t get a cent back. My children have become anxious, insecure and dread their Monday to Friday routine. I do too. Sunday is hell in anticipation for the week. I plan everything, each lesson etc. However you get to the lesson and there is ALWAYS an unpleasant surprise. The video clip material won’t open, or you must pay additionally for it, or the quality of the content is laughable- you can barely decipher the accent of the language. This unfortunately has been a terrible experience where a decision I made, as a patent to better their life, has resulted in tears, anxiety, nausea and sleepless nights. Young children need routine and stability. The buddy system?!?! Response we can try and find you an appropriate buddy. I ask - how - we determine their likeness through reports and classes. Their representative system or person of administration- exactly the same. So actually it appears to not exist. I really got the wool pulled over my eyes!