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Tiara S
Active since Apr 2022
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2 reviews16 months ago
Horrible dining experience
My two friends and I went out for lunch at the pavilion to celebrate her engagement. We decided to visit elephant and co. Firstly we were not able to sit at the table with the sofa because it was a table for 6 (it's was at 11:30am with about four other customers) fair enough we woke up to sit outside, only to be told it was a drinks area. We then proceeded back inside to be seated, were we then put a small crown that said bride and a sash on my friend just to commemorate the day only to be told that it was Not Allowed. As infuriating as it was we still stayed and removed the items from her, complementary drinks were given. When it came time to order our waiter said that he was unsure if they have what we ordered from the menu and went back to check. He came back and said that everything was fine, a few minutes later we get another waiter coming to us to say that they don't have one of the items we order. Complementary drinks or not, we had had enough and decided to move to olive and oil next door. When we entered we asked if we could put the crown and sash on my friend and we received a yes. Once seated the same man came to us and said that his manager said that they don't allow it and asked for us to remove it. Imagine a simple sash and crown! So we asked him how do they allow birthdays at their restaurant but can't allow a group of 3 people with one person wearing a simple crown and sash. All we got for an answer was, unfortunately it's not allowed (wow, clarification at its best). We removed the items and decided to grit our teeth and stay as to not make our friends day worse. During the meal, we had a young boy running around jumping on the sofa while customers ate. Seems to be someone's kid who has influence in the restaurant as the waiters just straighten the toppled items and didn't say a word to anyone. I had a feeling that it was too much of a coincidence that we had such a bad experience at both elephant and co, and the olive and oil. It was strange how we were allowed to use the crown and sash and then all of a sudden asked to remove it. We then asked our waiter if the restaurants are somehow linked to which we got a yes. Double standards are unreal and an altogether terrible experience.
0 replies
49 months ago
Gems
I sent through a new application a month ago and to date my application has not been processed. Everytime I call through they require additional information. When I have sent that through they require something else, this has been going on for the last four weeks. Why do you have incompetent people working for you? Can you not send through all that you require the first time I followed up on my application. You are wasting my time, money and petrol running around getting things one at a time. You have arrogant staff that don't seem to understand what they are doing and who keep me on hold until my airtime has run out. I have dependants who came off a medical aid to join mine only to have them not covered because of your confused, erroneous and tedious processing of applications. Will you be liable if something has to happen and we are not covered? You show no sense of urgency or care for people and it is utterly frustrating to deal with you as a government agency. Well I guess that's not new.
444 replies
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