Rose-Ann E Couto

If you want a stress free day and decent service don't use Cafe Fleur!

Summary: Save yourself the stress and rather choose a company that’s more organised and that cares about doing a good job. Café Fleur was on the preferred supplier list for our wedding venue. We got a quote for the flowers and décor for our wedding. Pictures were sent regarding what we had in mind for our big day, and we had arranged and paid for a mock-up of the guest tables. From the start there were issues: Their first quote was wrong, and we struggled to contact them to get it fixed. They did not do the calculations correctly on the breakdown, so the total was wrong. I called Chantelle a few times to discuss with her and every time I got a response of, “I will call you back”, which never happened. Eventually I got Keveshni to correct the error on their quote before I paid the deposit amount. A mock-up was done, pictures were taken, and the décor was finalised, we thought it would be smooth sailing on the big day. This was not the case. After having finalised everything and making final payment, the flowers & décor on our wedding day was not entirely right. It's important to note that the quotation they sent had reference pictures of everything we paid for. Bearing that in mind, here is how the day turned out: • They set up the reception area and left before anyone confirmed if it was correct. • When the venue asked about the chapel set up, they said there was nothing to set up, however we paid for a large floral hoop ring for the chapel. • The table numbers on the guest tables were wrong (even though a mock-up was done, and pictures were taken). • The main table décor was wrong as well (the décor was specified on the quote and was confirmed at the mock up). • The bridal bouquet, bridesmaid’s bouquets, bridesman boutonniere & floral hoop for the chapel were nowhere to be seen. • After picking up these issues I tried calling both Chantelle and Keveshni numerous times… no answer! • The venue tried calling numerous times with no luck and kept trying until finally Keveshni answered. She said there was no floral hoop on the quote, and I forwarded the quote to the venue coordinator which clearly showed there was one. When I finally managed to get hold of Chantelle, her response showed no remorse, and she gave no apologies. She simply said, “oh no it’s on the way and will be there at 12:30”. When the outstanding items arrived: • The bridal bouquet looked nothing like the images sent • The boutonniere which was supposed to be greenery & gyp, was a single rose bud cut off a stem with a pin stuck through • The floral hoop (that arrived at 1pm) was an absolute joke and was clearly a rushed after thought job because they forgot it was ordered. It had 2 sad bunches of flowers and a string of cloth. • At this point again I tried calling Chantelle numerous times, again no answer. So, I sent through the images of what was confirmed and what was sent and that it must be fixed. Fortunately, it was salvaged after having to constantly chase after them to fix their mess. Not once was there an apology. This was unnecessary stress that I had to go through on my special day. The customer service was absolutely shocking and non-existent. If you want a stress-free day don’t use their services, we have also told the venue to revaluate their preferred supplier list.