BR
Bradley R
Active since May 2022
2
Reviews
0
Industries
Reviews
2 reviews36 months ago
Hario coffee mill dome grinder
Unfortunately I have to give at least one star to Bean There. I bought a Hario coffee mill dome from them, which had a slight hairline crack in the bottom section when I bought it. I decided that it was no big deal and that I could live with it. Some months later I discovered that this crack had become a huge crack all the way through the side of the bottom section of the grinder. I contacted them because in my opinion this is a major default in the product and it should be replaced. They fiddled around for a week and eventually told me that their supplier had decided that the product should not be replaced. I find this to be absolutely disgraceful, on the side of Hario, Bean There and the supplier. Think twice before buying one of these grinders, especially from Bean There.
0 replies
48 months ago
Endless scratched lenses
Over the past three months I have become increasingly angry and utterly stunned at the hopelessly dismal service provided by Spec-Savers. On 18 February 2022, I went to Spec-Savers Hillcrest (Pretoria) for an eye test. I had looked at some frames online ahead of time and unfortunately that branch did not have the ones I was looking for. However, I found some others that I really liked. Upon closer inspection though, I found that the frames had a defect and the person assisting me agreed that they should be returned to Spec-Savers. The second pair of the same model of frames that she found also had a defect. It turned out that that particular model had been discontinued so I needed to find alternative frames. I found that Spec-Savers Gezina (Pretoria) had some of the frames that I was initially interested in so I went there on 25 February 2022. I liked the frames so the staff there said that they would get the lens prescription from Spec-Savers Hillcrest and put in an order for my glasses (one plain pair and a free pair of prescription sunglasses, according to the promotion that Spec-Savers was running at the time). Approximately two weeks later I was informed that the glasses were ready and I went to collect them from Spec-Savers Gezina. Upon inspection, the lenses of the prescription sunglasses appeared fine. However, the left lens of the plain glasses had a scratch just below the mid-line, near the centre of the lens. The staff agreed that the lens needed to be replaced and put in an order for a new left lens. Towards the end of March, Spec-Savers Gezina spent about five or six days moving their shop to a new location, which delayed the process slightly. On 6 April 2022, I went to collect my glasses with the new left lens from Spec-Savers Gezina’s new premises. Upon inspection, I found that the new left lens had a scratch in a similar place to the scratch on the previous lens. Furthermore, the right lens, which had been absolutely fine, now had two long horizontal scratches across most of the lens. The optometrist who was asked by the shop assistants to examine the scratches with me said that they had been having a lot of issues lately with bad quality control wherever Spec-Savers sends the glasses and lenses. The staff agreed that both lenses needed to be replaced and an order was put in for two replacement lenses. Eventually, on 7 May 2022, I went to collect my glasses once again, hoping that the issue had eventually been resolved now that both the left and right lenses had been replaced and that the previous incidents were merely an unfortunate coincidence. However, to my utter amazement, upon inspection, I found that once again both the left and right lenses were scratched. I asked Spec-Savers Gezina to hold on to the glasses for me while I follow up on the issue with Spec-Savers and they agreed to do so. Now, roughly three months later (14 May 2022), I still do not have the glasses for which I paid and I am livid. What baffles me the most is that Spec-Savers is a large company that SPECIALISES IN EYEWEAR, which inherently contains lenses. It would therefore seem reasonable to expect such a company, and whatever third parties it may choose to make use of, to be able to supply lenses that are not scratched or otherwise damaged. This to me seems like a fundamental part of running an eyewear company. However, the string of scratched lenses that I have received from them over the past three months paints a completely different picture. A picture of a company, like so many others, that is prioritising fat profits and cutting corners wherever possible, a company that does not care one bit about quality or its customers and a company that has the audacity to expect large sums of money for eyewear that is sub-standard. Scratched lenses should NEVER be allowed to leave a place that produces/cuts/grinds or fits them. How is it then possible that I have received three consecutive batches of scratched lenses? This is beyond unacceptable and is an utter disgrace. Spec-Savers needs to take heed and actually do something to fix this issue. Given what was said to me by the optometrist I spoke to, this is not something out of the blue and has been an issue for some time. However, it would seem to me that Spec-Savers has no intention of fixing the issue but would rather continue to try to push maximum output to hopefully outweigh the negatives. I would like to note that the staff who I have dealt with at both Spec-Savers Hillcrest and Spec-Savers Gezina have been professional, friendly and helpful and I have no issue with them and no hesitation recommending their branches. I would however encourage people to avoid making use of Spec-Savers if at all possible because they have done nothing but waste a lot of my time and send me scratched lens after scratched lens for three months. Spec-Savers should be ashamed of themselves. Handling lenses carefully is not difficult, especially if they are the very basis of a company’s product line.
268 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)