DR
Divan R
Active since Jun 2022
10
Reviews
0
Industries
Reviews
10 reviews2 months ago
Horible Service
Worst Customer service I have received ever. Started billing me for a Lease Pack that I bought 2 years ago and no one can assist me. When i finally got ahold of someone they told me that everyone that can assist is busy.
0 replies
7 months ago
Extremely Dissatisfied with Vodacom’s Service
I am extremely dissatisfied with Vodacom’s service. I have been waiting over two weeks for my router delivery, even though I was told it would arrive within 3–5 business days. I have phoned Vodacom every day, and four different agents — including the team leaders Vincent and Temba Msimbi — have all told me the same story: that the router is sitting at the delivery partner’s warehouse and would be delivered “the next day.” After all the follow-ups and empty promises, I finally received an SMS yesterday saying the router is out of stock and that I must either wait longer or choose a different product. This is completely unacceptable and shows a serious lack of communication and accountability. To make things worse, I am still being billed for a contract that was cancelled in September, and Vodacom has already taken back my old device — yet I’m still being charged for it. Overall, this has been one of the worst customer service experiences I have ever had. Vodacom urgently needs to improve its communication, delivery process, and billing systems.
3 replies
10 months ago
Exceptional Service
By far the best experience. Worked with Sandra Eloff who assisted me every step of the way, always staing in touch and getting a very good offer on the table.
1 reply
28 months ago
Very bad service.
Worst customer service. Asking to pay new appartment transfer fees that was due already but no previous communication or banking details were given.
0 replies
28 months ago
Excellent service
Worked with Charmaine Crawford. Very friendly and efficient service. Would definitely recommend.
1 reply
40 months ago
Driver drove through my wall
Driver VE Maumela, delivered my parcel and then drove through my wall. I have been trying ro get ahold of Paul Miriri who is the driver's manager who would have phoned me back the next day and never phoned. When calling the landline I end up at the Bloemfontein branch and they simpley say that they cannot assist. This is very poor service from the company and management of the company.
1 reply
46 months ago
Vehicle Finance - Deducting wrong amount
I have vehicle finance through ABSA, after signing the contract a new debit order came through on my banking app. Most of my details are wrong and they are deducting the wrong amount from my bank. I have phoned them 9 times to correct the details and after2 months this is still not sorted out. Worst service that I have ever experienced. I have also spoken to Mmami Motiti, Tilla, Phumzile Mazibuko and more...
1 reply
48 months ago
Bad Service
Order received with parts missing. Logged a retun to replace the parcel and the only 2 options was to select damaged item or wrong item. phoned the call center to arrange a delivery for a new item today as I am traveling but they are unwilling to assist and have an attitude thorwards me. I have asked to speak to a manager but he refusess to let me speak to someone else Agent: Wafika Ref: 34404872
0 replies
48 months ago
Good Service
Excelent service of call centre and agent who came to look at the car. struggled a bit with the guy who was 4 hours late to pick up the car. Otherwise all went very smoothly.
0 replies
49 months ago
Receiving other clients account information
I am receiving account information of another FNB client. I have been struggeling since August 2021 to get this resolved and several hours on the telephone and over 5 tickets logged no manager phoned me back and the issue is still not resolved. Wondering how secure my information really is with FNB...
1 reply
Review Distribution
5 Star
2 (20%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (70%)