Isaac T

MyVellies.Co.za Bad Service

Very bad experience, I ordered and paid for shoes on the 22nd June 2022 in preparation for my bush holiday way ahead of time and the website had a note that the shoes will take 5 to 10 working days, only to be told on email after I enquired about the delivery that it actually 10 to 20 days, they subsequently went and updated the website note for their convenience. So on Friday the 8th July 2022 the shoes were delivered. I fitted my shoes on Saturday the 9th and noticed that the shoe lace holes where misaligned on the left shoe, also noticed that the shoe that ordered on the website was not the shoe I received as there was a couple of differences. I immediately send a message to the lady that was dealing with my order via WhatsApp. She didn’t bother to respond despite the messages and pictures delivering successfully. I subsequently sent an email and got response on Tuesday the 12th from the lady asking when she can sent a courier to fetch the shoes and replace them. Since I was already on holiday from the 11th July I asked that she arranges for Friday the 15th July as I would be back but no one pitched. I called and my call wasn’t answered, same as my email.