BH
Britney H
Active since Jul 2022
6
Reviews
0
Industries
Reviews
6 reviews6 months ago
Unauthorized charges
Can someone from Capitec please call me to explain how is it possible that I lost my card now someone is able to make purchases on their Uber eats account. How come my card can be added to new Uber eats account without asking for authorisation from me on the app? Please call me now !063 185 2872
159 replies
19 months ago
Horrible service
Absolutely horrible company! You email their generic emails get no response even out side of email turn around time still no response. I called their office 3 times and every time I'm advised the matter is in process Spoke to Mpho who's name I can actually remember said she'll be monitoring my case no response. Called again was advised a team leader Dineo will call me back at my suitable time and nothing! These people really don't care about anyone If I do not get assisted I will lay a complain with the ombudsman
424 replies
29 months ago
Never again!
Horrible service!definitely lost a customer It's been 3 hours it's sleeping time and my food still has not been delivered Customer service takes their own time on web chat Bolt does not care about their customers
0 replies
45 months ago
Still disgusting service
Still the worst ISP ,their cancelations department still hasn't contacted me ,I had to transfer my money to my second bank account so that they don't deduct for services I am no longer using. They flagged my previous review and hello Peter requested documents to back up my statement made which I sent My review is still there which means they do have a complaints department keeping a eye on hello Peter reviews but no one does anything most disgusting service ever !
0 replies
45 months ago
Disgusting service
I spoke to a Capitec agent trying to sort out my debit order and have it cancelled but they refused to do it and the first agent dropped the line on me without calling me back the second agent just gave me the option of letting the debit go through and and then reverse it so they could charge me for the reversal fees which is absolutely disgusting
134 replies
45 months ago
Poor service
Sales person lied about the amount of money you need to pay ,I ended up having to pay double the amount to start with them. The second person at Rsaweb spoke to me and was helpful by explaining to me my contract will be month to month and I wouldn't need to pay if I want to cancel my services or move because I paid such a huge amount for everything in the beginning . Now that I want to cancel due to me moving they are telling me if no one is taking over the fibre in my old home or if I'm not transferring them to my new home I will have to pay fees . How do you pay fees on a month to month contract where they debit the money the first of each month . The online agent and the consultant I spoke to was more generalizing me telling me about the process but none of them knows what my contract is ,the saddest part none of them is even trying an ounce to retain me as a client because I do have a fibre line but no one can offer me a better package.
0 replies
Review Distribution
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1 Star
6 (100%)