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Bashni N
Active since Sep 2022
2
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2 reviews40 months ago
Illegal returns policy - contradiction to consumer act
I purchased 3 sets x Rundkolben round shank needles (287/WH/1738) from Matila from Decor Park on the 29/12/2022. I showed her a pic of the machine & asked for the needles. She gave me the above. I called my aunt to verify & she said that the consultant will know better. It was the wrong needles. I went to the store on 05/01/2023 explained to Matilda - she said no refunds/exchanges. This is crazy. I want to return these unopened needles. I have the till slip. Please contact me.
0 replies
40 months ago
Pathetic customer service from Fourways area manager
I bought the Verimark Floorwiz squeeze online. When I received it a week later, I found the sponge flimsy. I called the online store and was advised that I can return / exchange this at any Verimark store. Last Friday I went to Cresta to exchange it. The manager convinced me to give the Floorwiz squeeze a try & if I don't like it then I could return it. I used it over the weekend - I found it inadequate to properly clean my tiles. yesterday I went to Verimark Fourways Mall, where the sales assistant flatly stated that I can to exchange it at head office, which was already closed. I explained that the lady from HO said I could return it at any store. The assistant called her area manager Thato or Thabo. He flatly refused, even though the lady from HO said the store could help. I called the Cresta branch, the assistant said that her area manager was there. I heard him say loudly that no exchanges will be done. The Cresta assistant said that I could go to Cresta for her to assist. The area manager came on the phone. I was angry at his tone and the reluctance of staff to assist. As I was ranting he said that he wanted to speak - I said don't bother if you going to tell me you can't help. HE SAID 'DON'T BOTHER' I was angry beyond words. It seems like the area manager for Fourways sorely lacks customer service. Imagine how many customers had to deal with this man's poor customer skills!
132 replies
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