Jenna S

DISGISTING SERVICE

I'd like to start off by saying we are blessed to have a medical aid. That being said. NEVER AGAIN will any of my family be put into midlands medical center. My mother was firstly left unattended. Staff did not bother to bring her food and so my sister inlaw had to pack her some. Day two comes and my mother is sent a person to do bloods. TWENTY TWO holes in an arm and a blown out arm later AND STILL they could not get a Drip in. Eventually having to use her foot to find a vein! Now dont get me wrong I understand it sometimes takes a few times. BUT 22 needle holes it's unacceptable! My mother's procedure meant having an open wound on her bra line. She was told she would be taught how to clean and dress it. Do you know what they gave my mother to dress it!??? A blue face cloth! A flipping blue face cloth which she had to hold and keep in place the entire day while the wound was oozing and left open to any germs or disease to enter her body. Next she was supposed to receive 4 antibiotics in her Drip in a 24 hour period. SHES HAD 1! During all this time the only food she had was that of which my sister inlaw brought to her. Only in frustration and tears did she eventually ask for something. Food was brought and then she was chastised for it because it would effect her ultra sound. ONLY FOR the ultra sound people to come an hour later and take her anyway! There was no toilet paper in the bathroom. When she asked for toilet paper. A roll was brought and put onto the food tray! Now I don't know about you but several people in a hospital room touching the same roll each having different germs. IS BY NO MEANS hygienic. This is some of THEE worst care I have ever seen! Midlands WILL not see my mother, nor my family and ANYONE I can convince not to have treatment in that hell hole. Once my father went in and lost his temper. The excuse given was a half ass apology as well as the them being understaffed. Now with all do disrespect... that's not my damn problem! My parents pay loads for private care. I expect nothing major nor special treatment. But what I do expect is THE BARE MINIMUM for fellow HUMANS basic care and empathy. Trust me! That's a low bar to set. It is NOT your patients problem ypu are over worked and understaffed. It is NOT the patients job to tell YOU how to care for her wound! It is NOT acceptable to have to beg for food. And it is NOT ok that she has 21 needle marks in her arm because you don't know how to do your job! Disgusted is an understatement. Appalled only begins to describe how I feel and angry is a fun word compared to my true thoughts of midlands and their services. Please know I won't leave this here. I will share, write to and get hold of anyone I can to hear this story in order for someone else not to go through this! Disgusted patients daughter #midlandsmedicalcentre #disgusted #horrific #hospitals #localislekker #pmbclassifieds