Pumeza C

Refund delays and communication problem

Complaint regarding my outstanding refund from Milpark Education I deregistered in 2025 due to work commitments and after completing all the documents I was advised that I would receive a refund within 10 working days. That timeframe has long passed, and I still have not received my refund. I have made numerous attempts to follow up. Each time, I am transferred to the accounts department, where calls go unanswered. The only option is to speak to a receptionist, leave a message, and yet I receive no feedback or response. This lack of communication and accountability is extremely frustrating. This delay has now placed me under serious financial pressure, as I am required to repay these funds to my employer. It is unacceptable that I am facing consequences due to Milpark Education’s failure to process a legitimate refund within the promised timeframe. I request urgent action on this matter. Please provide: * A clear status update on my refund If this matter is not resolved immediately, I will have no choice but to escalate it further to the relevant regulatory authorities. I expect this issue to be treated with urgency