Zee P

Clients are not important as long as they make money

Yesterday we had a windscreen replaced. We checked, only focusing on the windscreen itself. All looked good, as it had clear tape on as well. Explained we mustn't touch the glass, drive with the windows open, etc. Driving away from the fitment centre we noticed the wiper tray was loose. We didn't want to touch anything. We drove back, as we were literally just around the corner. The installer pushed it up, etc. Then we left. Only to find this morning that there is small crack forming. My brother went back to them earlier today and the Installer just said. U signed the slip and that means everything was in order..... So no matter what u say. U will have to purchase a new windscreen again. No proeppuepr assistance. Practically just told him his wasting his time. I called the offices and explained what happened. The manager Silvia called me 2 hours later and offered me a R 150 off if I decide to do a new installation and stock will be available next week only. So from spending a R 1 330.00 yesterday for replacement of a cracked windscreen, going back with an issue to not even 24 hours small crack. It's our fault.... They explained yesterday the cowling panel is brittle. Why did they then go ahead with the installation. So easy to blame the client. How can u ask an installer if its bad workmenship..... When it's actually starring u in the face. Seriously clients don't mean anything these days. It's just making money.....