ZH
Zeenat H
Active since Sep 2022
10
Reviews
0
Industries
Reviews
10 reviews17 months ago
Declining service delivery.
Very disappointed with the decline in service delivery from the Courier Guy of late. I’ve had many instances lately where time sensitive deliveries to me are delayed because their drivers dishonestly say that my office is closed and hence they couldn’t deliver - but I’m sitting in my office which is very much open. I’ve raised this issue with their support team and they clearly don’t care because nothing has been done to remedy the situation. Yet they brazenly have increased their fees exponentially - why should we pay more if service delivery isn’t a priority.
0 replies
22 months ago
The decline of ***alle Sandton
I have been frequenting this restaurant for over a decade. It is disappointing to hence see how their level of service and quality of food has been declining over the years. On my last visit the desert was uncooked and I was told at lunch that the bread was still being baked. I had to also endure the kitchen staff creating a spectacle when a fight broke out between them. Yet the manager couldn’t be bothered, all out blaming our expectations as the problem - the uncooked crème brûlée which was runny was, in his words, “too runny for me”. Crème brûlée is never runny. When I voiced my concerns at the decline of standard he all out told me that he doesn’t care if I return to their restaurant or not. So choose wisely - is this someone you want to give your money to. Especially when the food isn’t even great anymore.
0 replies
23 months ago
Great service to
As always, professional service, friendly service and reliable service. Good cars and a friendly smile.
53 replies
24 months ago
FNB Private Clients service - atrocious.
FNB Private Clients service experience is deteriorating- and fast. I’ve been a Private Client for several years now but it appears that maybe FNB have too many clients so their standards are not being maintained. My banker left without notifying me. The new banker didn’t think it prudent to even send me an email to introduce himself. After trying for weeks to get assistance from my old banker, I resorted to the app to get some help. FNB encourages clients to use the app rather than call in, but good luck getting assistance on the app. Consultants are inadequately trained and all that happened was I was told to call the bank. After 45min of being sent from person to person, listening to hold messages until my head hurt, I had no option but to hang up. My new banker contacted me - but he is too busy to call me. He will only schedule a teams meeting with me or wants me to email him.(which I don’t have time for having a busy schedule of my own and simply need 5 min of his time to assist me). I tried calling him - no answer. I asked him to call me and he just ignored me. He then arranged for someone else to call me. I told him that I was available after 4. He called on the dot at 4, then sent me a message to say he will call me tomorrow. Tried calling minutes later. No answer. Emails to say please call me went unanswered. Apparently FNB private clients consultants really clock watch and your needs as a client can simply go to hell. What is it that I pay Private Client bank fees for then I ask??
53 replies
29 months ago
VOX does not value its customers
Just a few weeks ago I had to take to this platform to express my frustration at VOX with my business line being down causing my business financial loss. Not even a month later, and I’m back to that point again. This is now day 5 of my business line being down. And VOX doesn’t even think it necessary to give me an update. VOX does not appreciate our business. That’s the blatant truth. Their call centre agents behave as though we are inconveniencing them when requesting an update. To expect a call back or some feedback is asking too much. It’s time we demand better from our service providers. Because VOX if you don’t appreciate my business, you don’t deserve it.
204 replies
30 months ago
Shocking service from VOX
As a business client of VOX my fibre line has been down the entire morning, costing me hours in loss of business and causing my clients financial losses and inconvenience. 4 hours later and they still cannot tell me what’s the problem, whether it’s been looked at or when it will be resolved. I don’t know what “escalation” means in their business but I’m very disappointed with the poor service.
786 replies
43 months ago
Pathetic support on business fibre product
My business fiber line has been out for the last 4h30min and Vox’s response to my enquiries (because you never get feedback from them) is that I need to wait for someone to call me to come out to see what the problem is - wait for someone to call! For a business line! I was also told that in instances like this when the line is out and I am loosing income, it is always advisable to have a “back-up” line. Not only is this pathetic service costing my business money, VOX will expect full payment of the monthly bill on time even though service delivery is not on time.
266 replies
Review Distribution
5 Star
2 (20%)
4 Star
2 (20%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (60%)