TM
Tiseto M
Active since Oct 2022
2
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Reviews
2 reviews7 months ago
Very disappointing service at Glitter Girls – never again
I recently booked a pamper experience for my daughters at Glitter Girls Milnerton, expecting a fun and special day. Unfortunately, the service we received was nothing short of disappointing. From the moment we arrived, we were met with an unwelcome attitude from Nikita (the person in charge on the day). My requests during the session were completely ignored, and throughout the experience there was no warmth or effort to make the children feel valued. When our time was up, we were hurried out as if they couldn’t wait for us to leave. As a mother, I was deeply disappointed to see my daughters treated this way. What should have been a joyful and memorable outing turned into a cold and uncomfortable experience. Sadly, when I later checked reviews, I discovered we are not alone... it seems others have had similar encounters at this establishment. While I may have easily interpreted such treatment as racial prejudice, it’s clear from repeated complaints that this is a pattern of poor customer service. Whatever the reason, it is unacceptable especially when dealing with children’s experiences. I cannot recommend Glitter Girls, and I will certainly not be returning at all. Nikita traumatized my daughters.
0 replies
43 months ago
Great service
We spoke to a very professional and helpful gentleman, quick to process our request. Great communicating. Thank you to Footnote Tutors 😁
0 replies
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1 Star
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