Lindsay H

23.11.2022

I am forced to lodge a complaint with the company due to the extreme discomfort I've been experiencing since my massage on the 17th of November which took place at 2pm. During the massage I was asked if the pressure was good enough, of which I responded you may apply more pressure. She then mentioned it's the hardest she can apply. She then resorted in using her elbow to apply pressure and method of massaging. By using this method, she hurt my spine, shoulder blades and lower back bone. This has caused me restless nights and I can't even sit in the car without feeling discomfort. While she was using the elbow method, I did mention to her that it was too hard. She then responded that I asked for extra pressure of which I in turn responded that it was her bone (elbow) which hurt me. I am standing on day 3 of which by now I thought would have gotten better instead it's worse. I want you follow the correct complaint procedure in respect of the company and workers. Should you not be able to remedy the situation, I am compelled to take matters further which I'm trying to avoid. My wife is witness to the situation as well did a couple's massage. This discomfort has resulted in me not being able to manage my daily tasks (work). I'm a small business owner which I require to be on the road 80% of the time, thus negatively affecting me as I cannot fulfill the full daily tasks. This affects me financially. The above complaint was sent to the company Steam on main on the 20.11.2022 and yet to receive any feedback from them. They are creating an iron fist which I am trying to avoid.