Active since Dec 2022
*******. They’re ******* and ****mers that’s literally all I have to say I don’t even have the energy to explain what the hell happenes, iy’gebengu lezi!
I went in there to show them my sms for my store credit card being approved and the service I received was appalling! I felt like they’re not even getting paid for their jobs I felt like I’m a nuisance! I’m never shopping here again! I lost my ID recently and I wanted to come in and get my store card, i was told that “she needs to scan the card so she needs the original” I don’t even know how long that will take but my BIGGEST issue is them not understanding how to deal with customer service. If you’re going to tell someone unfortunate news you need to explain everything and take your time, she just said “we need to scan it” and walked away. The lady that stayed behind was busy looking elsewhere until I had to ask “so I’m guessing that’s it? I can’t be assisted” then she said yes. Why do I have to DIG an explanation out of you? Now I’m standing there like a damn idiot I couldn’t even discuss options of emailing my ID copy in order for her to scan it. Highly disappointed and I’m SUCH a fan of MRP! What nonsense!
I would just like to say that I fully believe that it is their strategy to refuse refunding clients, I’m reading the reviews here and I see people struggling with the same “we don’t have cash” excuse. I also returned a bag and for the past week I have been lied to and deceived, I just want my R350 back and I asked why they can’t transfer the funds and they gave me another lame excuse. This brand is clearly dying out and the things they’re doing are out of pure desperation. Never again!
Horrible service! I bought sneakers from TFG on the 25th of November, it’s Friday tomorrow and I haven’t received my order instead they’re busy cancelling delivery. I called today in the morning and I was told that “my order will be delivered before 5pm” it is currently 6PM! I called them 5 minutes ago, the consultant put me on hold then hung up! NEVER AGAIN! I want my R1518,95 back! Wow!
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