TM
Thembani M
Active since Dec 2022
3
Reviews
0
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Reviews
3 reviews16 months ago
Excellent service at China Auto Parts
Great service from Ashish at China Auto Parts. The part I ordered for my 2008 Yaris was dispatched on the same day of the placement of the order and it was a perfect fit. He even topped it off with a nice cap as a present, which was excellent!
0 replies
41 months ago
Trellidor False promises and delivery failure
I accepted a quote for a steel double garage door (to be custom-made due to size) and paid a deposit of on 21 September 2022 and they placed the order. The Queenstown representative told me that it takes 3-5 weeks for manufacturing, which the quote confirms. After the expiry of 3 weeks, I checked with them and was told it's being manufactured. After 6 weeks, I checked in again, as before and she promised to have proper feedback for me soon, as she'd been following up with the factory. A week or so later she told me that the factory does not have the material for my door. This stark contradiction to the initial promise left a bitter taste in my mouth. It is now 12 weeks since I paid the deposit and the order was made. I, MYSELF, had to follow up again on 12 December on where my door was. The same story again!!! The factory is waiting for my material!! The store manager then promised to call me at 09h00 to tell me what plan he will make in the meantime. I am still waiting to hear if he'll be able to give me a door just to temporarily close off the open space that's been allowing birds to inhabit my house and to mitigate the threat of thieves gaining access to the house through the open garage. To say I feel so terribly disappointed with Trellidor and its service towars me would be an understatement. Angry customer
60 replies
41 months ago
Horrible service, promises, no delivery!
I accepted a quote and paid a deposit of R17500.00 for a bronze steel double garage door (to be custom-made due to size) on 21 September 2022. The Queenstown representative and actual quote promised 3-5 weeks to manufacture, which I accepted. No update until I enquire myself and when I did, the response would be it was on the manufacturing line in the factory in Durban/KZN. Throughout October this was the same story told. At the beginning of November, I was told the factory does not have the requisite material for my door and have ordered it. This will take approximately a month. How and why was I told the door was being manufactured while there was no material in the first place? We're now I December, 11 weeks since I placed my order and when I phoned last Friday, the representative told me the factory is still waiting for the material. This is by far the worst customer experience I have had in my entire life! Trellidor has grossly damaged their reputation to me. Angry customer!
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)